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70
Good

Curology

Custom-compounded prescription skincare pioneer offering personalized acne, rosacea, and anti-aging formulas via async dermatology consults.

San Francisco, CAFounded 2014300-500 employees
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What we like

+Largest independent compounded-Rx skincare brand, with over a decade of operating history
+Formulas are individually tailored by a licensed provider rather than a fixed SKU
+Customer support is consistently described as fast and helpful when reached
+Product range spans acne, rosacea, anti-aging, and hair loss under one account

What to watch

Recurring complaints about the low-cost trial auto-converting into a full-price subscription with unclear terms
Strict no-refund policy frustrates patients disputing charges after cancellation
Phone support is limited; several reviewers were routed to chatbot-only assistance
Exact formula ingredients and per-tier pricing aren't disclosed until after intake

Full Review

Curology is the largest independent direct-to-consumer prescription skincare brand, founded in 2014 and built around individually compounded topical formulas (tretinoin, azelaic acid, clindamycin, niacinamide) reviewed by licensed providers. Its catalog has expanded beyond the original Custom Formula into DayPrime, HydroTret, a prescription Hair Formula (minoxidil), and an in-shower Body Cleanse. Trustpilot sentiment is mixed: long-tenured customers praise the personalized formulas and responsive support team, but a recurring complaint pattern involves the $5.45 trial converting into a recurring subscription that some patients found difficult to cancel or get refunded. The brand's scale and tenure give it strong reputational weight in the category despite the billing friction.

Last researched: 2026-09-19

Pricing

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

TreatmentCategoryPrice/moIncludesNotes
Custom FormulaDermatology$30–$60
Consults Lab work Shipping
First 30-day box for $5.45 S&H (new subscribers only)
Subscription required
Hair FormulaDermatology$35–$50
Consults Lab work Shipping
Subscription required

Score Breakdown

72
Trust & Safety (30%)
70
Value (25%)
68
Experience (20%)
65
Product Range (15%)
72
Reputation (10%)
Trust & Safety72/100
Value70/100
Experience68/100
Product Range65/100
Reputation72/100