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Lemonaid Health

A long-running, broad-scope telehealth generalist now operating under new nonprofit ownership following 23andMe's 2025 bankruptcy.

San Francisco, CAFounded 2013100-250 employees
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Sexual HealthWeight Loss / GLP-1Hair LossPrimary Care

What we like

+Broad national telehealth generalist spanning sexual health, weight loss, hair loss, mental health, women's health and primary care under one account.
+Low-friction ED pricing: a single $25 consult covers up to 12 refills, with generic medication priced from $2/pill.
+More than a decade of operating history (founded 2013) with an established patient base and four regional medical groups providing licensed physician coverage.
+Many reviewers describe responsive customer service, including flexibility to adjust prescriptions around travel needs.

What to watch

−Ownership in flux: 23andMe acquired Lemonaid for roughly $400M in 2021, then filed for bankruptcy in 2025 and sold it to nonprofit TTAM Research Institute for approximately $10M — patients have no visibility into whether care continuity, medical staffing, or data handling changed under the new owner.
−Full pricing for most services beyond the advertised ED and GLP-1 offers is not published and only appears after intake.
−Trustpilot reviews cite inconsistent provider conduct, including reports of rude or dismissive clinicians and at least one unexplained prescription refusal for a long-term patient.
−A GLP-1 patient reported inadequate guidance on managing side effects, raising questions about proactive patient education for higher-risk medications.
−Relatively small review volume (190 on Trustpilot) for a company of this scale limits confidence in aggregate sentiment.

Full Review

Founded in 2013, Lemonaid Health built one of the earliest national telehealth platforms, covering sexual health, weight loss, hair loss, mental health, women's health, and primary care through a single account. The company was acquired by 23andMe for roughly $400 million in 2021, then changed hands again in 2025 when 23andMe's bankruptcy proceedings led to a sale to the nonprofit TTAM Research Institute (led by 23andMe co-founder Anne Wojcicki) for approximately $10 million. Pricing is competitive and clearly advertised for its flagship ED and GLP-1 offers, though most other services require completing an intake before costs are shown. Patient reviews are generally positive on speed and convenience, but include recurring reports of inconsistent provider conduct and billing confusion. Prospective patients should confirm current ownership and continuity of care before enrolling.

Last researched: 2026-09-19

Pricing

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

TreatmentCategoryPrice/moIncludesNotes
ED Treatment (Sildenafil/Tadalafil)Sexual Health$25–$90
● Consults○ Lab work● Shipping
$25 one-time consult includes up to 12 refills; medication from $2/pill
No subscription needed
Daily TadalafilSexual Health$30–$90
● Consults○ Lab work● Shipping
$30 first shipment
Subscription required
GLP-1 Weight Loss ProgramSexual Health$129–$399
● Consults○ Lab work● Shipping
GLP-1s starting at $129/mo (limited-time)
Subscription required
Hair Loss Treatment (Finasteride)Sexual Health$10–$25
● Consults○ Lab work● Shipping
Subscription required
Primary Care Visit (Common Conditions)Sexual Health$25–$49
● Consults○ Lab work○ Shipping
No subscription needed

Score Breakdown

62
Trust & Safety (30%)
68
Value (25%)
65
Experience (20%)
80
Product Range (15%)
55
Reputation (10%)
Trust & Safety62/100
Value68/100
Experience65/100
Product Range80/100
Reputation55/100

How Lemonaid Health Stacks Up

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