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75
Very Good

Talkspace

TALK

Talkspace is a publicly traded (NASDAQ: TALK) telehealth platform offering online therapy and psychiatry, notable among prescribers for declining to prescribe controlled substances.

New York, NYFounded 2012500-750 employees
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Mental Health

What we like

+Does not prescribe controlled substances, eliminating DEA telemedicine-flexibility exposure that affects most psychiatry peers
+In-network with major insurers including Cigna, Aetna, and Optum, with copays as low as $0
+Strong Trustpilot sentiment (4.4/5, 2,388 reviews) concentrated on therapist and prescriber quality
+Public company (NASDAQ: TALK) with attendant financial disclosure requirements
+Broad condition coverage (150+ conditions) through combined therapy and psychiatry

What to watch

−Self-pay pricing ($299 initial, $175/follow-up) is high relative to cash-pay peers for patients without insurance
−Recurring Trustpilot complaints about billing and cancellation-fee enforcement (one reviewer cited a $125 charge for cancelling 54 minutes before an appointment)
−Non-controlled formulary means patients needing stimulants or benzodiazepines must seek care elsewhere
−Customer support described by some users as automated and difficult to reach for billing disputes

Full Review

Talkspace has operated since 2012 and became a public company via SPAC merger, giving it more financial and regulatory disclosure transparency than most peers in this category. Its psychiatry service treats over 150 conditions through a roughly 34-drug non-controlled formulary, avoiding stimulants, benzodiazepines, and other Schedule II-V medications entirely — a structural choice that removes the DEA telemedicine-flexibility risk facing competitors. Self-pay pricing runs $299 for an initial evaluation and $175 per quarterly follow-up, though most users appear to access the platform through insurance, with copays as low as $0. Trustpilot sentiment (4.4/5 across 2,388 reviews) is favorable overall, with recurring complaints centered on billing disputes and cancellation-fee enforcement rather than clinical quality.

Last researched: 2026-09-19

Pricing

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

TreatmentCategoryPrice/moIncludesNotes
Psychiatric Evaluation & PrescriptionMental Health$299
● Consults○ Lab work○ Shipping
No subscription needed
Psychiatry Follow-Up (Medication Management)Mental Health$175
● Consults○ Lab work○ Shipping
Subscription required

Score Breakdown

80
Trust & Safety (30%)
70
Value (25%)
78
Experience (20%)
72
Product Range (15%)
75
Reputation (10%)
Trust & Safety80/100
Value70/100
Experience78/100
Product Range72/100
Reputation75/100

How Talkspace Stacks Up

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