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Amazon One Medical vs Circle Medical: Which Is Better?

Head-to-head comparison of Amazon One Medical and Circle Medical based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Circle Medical scores higher overall in our independent evaluation (60.2/100 vs 51.1/100), leading on value, experience, product range, reputation.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
60

Circle Medical is a UCSF Health-affiliated video primary care practice with a large ADHD, anxiety, and depression practice, offering same-day visits and medication management including stimulants where permitted.

Visit Circle Medical

Score Breakdown

DimensionAmazon One MedicalCircle Medical
Overall Score51.1/10060.2/100 ✓
Trust & Safety30%62/10062/100
Value25%45/10055/100 ✓
Experience20%40/10055/100 ✓
Product Range15%55/10072/100 ✓
Reputation10%50/10060/100 ✓

At a Glance

Founded20072015
HeadquartersSan Francisco, CASan Francisco, CA
Publicly tradedNoNo
Treatment categories12
Treatments listed32
Starting price$29/mo$0/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalCircle Medical
Primary Care$29
On-Demand Messaging Visit
Free–$120
Primary Care Video Visit

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Circle Medical

+UCSF Health affiliation lends institutional credibility to its primary care and mental health practice
+Same-day video visits with flat $120 self-pay pricing when insurance isn't used
+Handles complex ongoing care (ADHD stimulant management, hormone therapy, weight care) that many async competitors avoid
−Prescribes Schedule II-V controlled substances via telehealth, which depends on DEA telemedicine flexibilities currently extended only through 2026-12-31 — a future rule change could disrupt care continuity
−Trustpilot rating (3.6 stars) is weak for the category, with roughly 30% one-star reviews concentrated on billing: incorrect insurance charges, no-show fees, and refund difficulty
−Support access is largely limited to chat/bot channels, which reviewers say makes billing disputes slow to resolve
Read the full Circle Medical review →

Amazon One Medical vs Circle Medical — FAQ

Is Amazon One Medical better than Circle Medical?

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Circle Medical scores higher overall in our independent evaluation (60.2/100 vs 51.1/100), leading on value, experience, product range, reputation.

Is Amazon One Medical or Circle Medical cheaper?

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Circle Medical has the lower starting price (from $0/mo vs $29/mo for Amazon One Medical). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Circle Medical both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Circle Medical covers 2.

Still deciding?

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