HomeAmazon One Medical
51
Below Average

Amazon One Medical

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

San Francisco, CAFounded 20071,000-5,000 employees
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What we like

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions

What to watch

Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
Customer support widely described by patients as unresponsive to billing disputes

Full Review

Amazon One Medical (formerly One Medical, acquired by Amazon in 2023) provides 24/7 on-demand messaging and video visits for 30+ common acute conditions, with prescriptions routed directly to Amazon Pharmacy. Its per-visit pricing (messaging from $29, video from $49) is among the lowest of any mainstream telehealth primary-care option, and an optional annual membership ($99/year for Prime members, $199/year without) adds access to in-person offices in select cities. Patient reviews describe frequent billing well above the advertised per-visit rates, and the brand's Trustpilot record is weak for its scale. A 2023 FTC settlement over unauthorized sharing of patient data with third-party ad platforms also remains part of its regulatory history.

Last researched: 2026-09-19

Pricing

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

TreatmentCategoryPrice/moIncludesNotes
On-Demand Messaging VisitPrimary Care$29
Consults Lab work Shipping
No subscription needed
On-Demand Video VisitPrimary Care$49
Consults Lab work Shipping
No subscription needed
Annual Membership (in-person + virtual)Primary Care$99–$199
Consults Lab work Shipping
$99/year for Amazon Prime members vs. $199/year non-Prime
Subscription required

Score Breakdown

62
Trust & Safety (30%)
45
Value (25%)
40
Experience (20%)
55
Product Range (15%)
50
Reputation (10%)
Trust & Safety62/100
Value45/100
Experience40/100
Product Range55/100
Reputation50/100