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Amazon One Medical vs Function Health: Which Is Better?

Head-to-head comparison of Amazon One Medical and Function Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Function Health scores higher overall in our independent evaluation (76.3/100 vs 51.1/100), leading on trust & safety, value, experience, product range, reputation. Amazon One Medical has the lower entry price (from $29/mo vs $49/mo), so the better value depends on which treatment you need.

Amazon One Medical

Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical

Function Health

Very Good

Direct-to-consumer lab testing membership offering 160+ biomarkers twice yearly through Quest Diagnostics, with clinician-reviewed results and action plans.

Visit Function Health

Score Breakdown

Dimension	Amazon One Medical	Function Health
Overall Score	51.1/100	76.3/100 ✓
Trust & Safety30%	62/100	78/100 ✓
Value25%	45/100	80/100 ✓
Experience20%	40/100	82/100 ✓
Product Range15%	55/100	60/100 ✓
Reputation10%	50/100	75/100 ✓

At a Glance

Founded	2007	2021
Headquarters	San Francisco, CA	Austin, TX
Publicly traded	No	No
Treatment categories	1	1
Treatments listed	3	2
Starting price	$29/mo	$49/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

Category	Amazon One Medical	Function Health
Primary Care	$29 On-Demand Messaging Visit	$49–$99 At-Home Blood Draw Add-On

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy

+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)

+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions

−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49

−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent

−Customer support widely described by patients as unresponsive to billing disputes

Read the full Amazon One Medical review →

Function Health

+Trustpilot rating of 4.5/5 across 2,960 reviews, among the strongest in the diagnostics-membership category

+160+ biomarkers tested twice yearly at 2,000+ Quest locations nationwide, far exceeding a standard annual physical (roughly 20-30 markers)

+Flat, transparent annual pricing ($365/year) visible before any intake or consult

−Reaching live customer support can be slow, per patient reports

−Results depend on Quest blood-draw logistics; a subset of patients report an inconsistent draw experience

−Membership covers testing and clinician-reviewed insights but not ongoing prescribing or treatment for abnormal results

Read the full Function Health review →

Amazon One Medical vs Function Health — FAQ

Is Amazon One Medical better than Function Health?

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Is Amazon One Medical or Function Health cheaper?

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Amazon One Medical has the lower starting price (from $29/mo vs $49/mo for Function Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Function Health both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Function Health covers 1.

Still deciding?

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