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Amazon One Medical vs Teladoc Health: Which Is Better?

Head-to-head comparison of Amazon One Medical and Teladoc Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 51.1/100), leading on trust & safety, value, experience, product range, reputation. Amazon One Medical has the lower entry price (from $29/mo vs $89/mo), so the better value depends on which treatment you need.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
80

Teladoc Health is the largest publicly traded telehealth provider in the US, offering 24/7 general medical, mental health, dermatology, and nutrition visits on a self-pay or insurance basis.

Visit Teladoc Health

Score Breakdown

DimensionAmazon One MedicalTeladoc Health
Overall Score51.1/10079.9/100 ✓
Trust & Safety30%62/10088/100 ✓
Value25%45/10068/100 ✓
Experience20%40/10088/100 ✓
Product Range15%55/10078/100 ✓
Reputation10%50/10072/100 ✓

At a Glance

Founded20072002
HeadquartersSan Francisco, CAPurchase, NY
Publicly tradedNoYes (TDOC)
Treatment categories13
Treatments listed33
Starting price$29/mo$89/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalTeladoc Health
Primary Care$29
On-Demand Messaging Visit
$89
24/7 General Medical Visit

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Teladoc Health

+Largest and most-reviewed telehealth brand in the US, with a 4.7-star Trustpilot average across 47,000+ reviews
+Transparent flat self-pay pricing for 24/7 care, mental health, dermatology, and nutrition visits
+Deep clinician bench drives consistently short wait times and high care-quality marks
−Primary care and chronic condition management are not available self-pay, a significant gap for uninsured patients wanting ongoing care
−Self-pay pricing ($89-$119/visit) runs higher than several async-consult competitors for comparable conditions
−Some reviewers describe individual clinicians as dismissive, with prescription timing varying by provider
Read the full Teladoc Health review →

Amazon One Medical vs Teladoc Health — FAQ

Is Amazon One Medical better than Teladoc Health?

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Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 51.1/100), leading on trust & safety, value, experience, product range, reputation. Amazon One Medical has the lower entry price (from $29/mo vs $89/mo), so the better value depends on which treatment you need.

Is Amazon One Medical or Teladoc Health cheaper?

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Amazon One Medical has the lower starting price (from $29/mo vs $89/mo for Teladoc Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Teladoc Health both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Teladoc Health covers 3.

Still deciding?

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