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Amazon One Medical vs Wisp: Which Is Better?

Head-to-head comparison of Amazon One Medical and Wisp based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Wisp scores higher overall in our independent evaluation (73.6/100 vs 51.1/100), leading on trust & safety, value, experience, product range, reputation.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
74
Wisp
Good

Async telehealth platform for sexual and reproductive health, prescribing UTI, BV, yeast, herpes, STI, birth control, and menopause treatment at scale with no consult fee.

Visit Wisp

Score Breakdown

DimensionAmazon One MedicalWisp
Overall Score51.1/10073.6/100 ✓
Trust & Safety30%62/10072/100 ✓
Value25%45/10078/100 ✓
Experience20%40/10070/100 ✓
Product Range15%55/10075/100 ✓
Reputation10%50/10072/100 ✓

At a Glance

Founded20072018
HeadquartersSan Francisco, CAAustin, TX
Publicly tradedNoNo
Treatment categories14
Treatments listed34
Starting price$29/mo$5/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalWisp
Primary Care$29
On-Demand Messaging Visit
$30
Wisp Plus Membership

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Wisp

+No consult fee, with async intake and prescriptions typically issued within hours
+Broad service line under one account: UTI, BV, yeast, herpes, STI treatment/prevention (including DoxyPEP), birth control, and menopause care
+Large scale and review base (2M+ patients, 11,496 Trustpilot reviews at 4.1) indicating consistent service delivery
−Recurring reports of patients being charged for prescriptions that were never sent to the pharmacy, paired with difficulty reaching phone support
−Some patients report side effects or mismatched treatment, suggesting async intake screening can miss individual nuance a live visit would catch
−Weight-care and membership pricing are not fully published prior to starting an intake
Read the full Wisp review →

Amazon One Medical vs Wisp — FAQ

Is Amazon One Medical better than Wisp?

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Wisp scores higher overall in our independent evaluation (73.6/100 vs 51.1/100), leading on trust & safety, value, experience, product range, reputation.

Is Amazon One Medical or Wisp cheaper?

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Wisp has the lower starting price (from $5/mo vs $29/mo for Amazon One Medical). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Wisp both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Wisp covers 4.

Still deciding?

Amazon One Medical alternativesWisp alternativesTake the Match Quiz