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CallonDoc vs Paloma Health: Which Is Better?

Head-to-head comparison of CallonDoc and Paloma Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

CallonDoc scores higher overall in our independent evaluation (78.4/100 vs 57.7/100), leading on trust & safety, value, experience, product range, reputation. Paloma Health has the lower entry price (from $20/mo vs $24.99/mo), so the better value depends on which treatment you need.

78
CallonDoc
Very Good

CallonDoc is a Dallas-based async telehealth platform offering flat-rate, form-based consults across urgent care, STD, women's and men's health, mental health, and dermatology without requiring insurance.

Visit CallonDoc
58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health

Score Breakdown

DimensionCallonDocPaloma Health
Overall Score78.4/100 ✓57.7/100
Trust & Safety30%75/100 ✓58/100
Value25%80/100 ✓62/100
Experience20%82/100 ✓55/100
Product Range15%80/100 ✓55/100
Reputation10%75/100 ✓55/100

At a Glance

Founded20172018
HeadquartersDallas, TXNew York, NY
Publicly tradedNoNo
Treatment categories32
Treatments listed33
Starting price$24.99/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryCallonDocPaloma Health
Primary Care$24.99–$49.99
Subscribe & Save Membership
$75–$99
At-Home Thyroid Test Kit

CallonDoc

+Posted flat-rate pricing (roughly $40-$60) visible before starting a consult, no insurance needed
+Broad condition coverage spanning primary care, STD, dermatology, mental health, and men's/women's health
+Fast prescription turnaround, typically within about two hours to a local pharmacy
−Most visits are async/form-based rather than live video, which may not suit patients who want to speak with a clinician directly
−A meaningful minority of reviewers report prescription delivery delays or friction resolving billing/admin issues
−Condition list is broad enough that depth of care for complex or chronic issues may lag specialist telehealth brands
Read the full CallonDoc review →

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

CallonDoc vs Paloma Health — FAQ

Is CallonDoc better than Paloma Health?

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CallonDoc scores higher overall in our independent evaluation (78.4/100 vs 57.7/100), leading on trust & safety, value, experience, product range, reputation. Paloma Health has the lower entry price (from $20/mo vs $24.99/mo), so the better value depends on which treatment you need.

Is CallonDoc or Paloma Health cheaper?

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Paloma Health has the lower starting price (from $20/mo vs $24.99/mo for CallonDoc). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do CallonDoc and Paloma Health both offer?

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Both platforms treat Primary Care. CallonDoc covers 3 treatment categories total and Paloma Health covers 2.

Still deciding?

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