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Circle Medical vs Heally: Which Is Better?

Head-to-head comparison of Circle Medical and Heally based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Heally scores higher overall in our independent evaluation (64.2/100 vs 60.2/100), leading on value, experience, product range. Circle Medical comes out ahead on trust & safety, reputation. Circle Medical has the lower entry price (from $0/mo vs $49/mo), so the better value depends on which treatment you need.

60

Circle Medical is a UCSF Health-affiliated video primary care practice with a large ADHD, anxiety, and depression practice, offering same-day visits and medication management including stimulants where permitted.

Visit Circle Medical
64
Heally
Fair

Heally is a San Mateo-based telehealth marketplace offering free consults for branded GLP-1s, compounded longevity drugs (rapamycin, NAD+, sermorelin), hormones and lab testing on a pay-per-refill model.

Visit Heally

Score Breakdown

DimensionCircle MedicalHeally
Overall Score60.2/10064.2/100 ✓
Trust & Safety30%62/100 ✓56/100
Value25%55/10072/100 ✓
Experience20%55/10058/100 ✓
Product Range15%72/10082/100 ✓
Reputation10%60/100 ✓55/100

At a Glance

Founded20152016
HeadquartersSan Francisco, CASan Mateo, CA
Publicly tradedNoNo
Treatment categories27
Treatments listed215
Starting price$0/mo$49/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryCircle MedicalHeally
Primary CareFree–$120
Primary Care Video Visit
$175
Lab Testing (full panels)

Circle Medical

+UCSF Health affiliation lends institutional credibility to its primary care and mental health practice
+Same-day video visits with flat $120 self-pay pricing when insurance isn't used
+Handles complex ongoing care (ADHD stimulant management, hormone therapy, weight care) that many async competitors avoid
−Prescribes Schedule II-V controlled substances via telehealth, which depends on DEA telemedicine flexibilities currently extended only through 2026-12-31 — a future rule change could disrupt care continuity
−Trustpilot rating (3.6 stars) is weak for the category, with roughly 30% one-star reviews concentrated on billing: incorrect insurance charges, no-show fees, and refund difficulty
−Support access is largely limited to chat/bot channels, which reviewers say makes billing disputes slow to resolve
Read the full Circle Medical review →

Heally

+Free provider consultation and no membership fee; patients pay only when a refill is ordered
+One of the broader longevity menus we track: rapamycin, NAD+ (injection and nasal), sermorelin, glutathione, methylene blue, metformin and acarbose
+Names its medical group (HLY Medical Group PA) and compounding pharmacies (The Pharmacy Hub, Beaker, Red Rock)
−Inconsistent marketing claims: '250,000+ patients' on one page versus 'thousands' on About, and '12,563 reviews' versus 68 on Trustpilot
−25% of Trustpilot reviews are one-star, citing wrong doses shipped, high costs and aggressive renewal outreach
−Weight-loss refills auto-schedule until cancelled, and a card authorization hold is placed about 48 hours before the appointment
Read the full Heally review →

Circle Medical vs Heally — FAQ

Is Circle Medical better than Heally?

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Heally scores higher overall in our independent evaluation (64.2/100 vs 60.2/100), leading on value, experience, product range. Circle Medical comes out ahead on trust & safety, reputation. Circle Medical has the lower entry price (from $0/mo vs $49/mo), so the better value depends on which treatment you need.

Is Circle Medical or Heally cheaper?

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Circle Medical has the lower starting price (from $0/mo vs $49/mo for Heally). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Circle Medical and Heally both offer?

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Both platforms treat Primary Care. Circle Medical covers 2 treatment categories total and Heally covers 7.

Still deciding?

Circle Medical alternativesHeally alternativesTake the Match Quiz