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Everlywell vs Paloma Health: Which Is Better?

Head-to-head comparison of Everlywell and Paloma Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Everlywell scores higher overall in our independent evaluation (58.2/100 vs 57.7/100), leading on trust & safety, product range, reputation. Paloma Health comes out ahead on value, experience. Paloma Health has the lower entry price (from $20/mo vs $45/mo), so the better value depends on which treatment you need.

58

At-home diagnostic testing brand offering STD, hormone, and wellness lab kits, with a separate virtual-care pathway for treating positive sexual-health results.

Visit Everlywell
58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health

Score Breakdown

DimensionEverlywellPaloma Health
Overall Score58.2/100 ✓57.7/100
Trust & Safety30%62/100 ✓58/100
Value25%58/10062/100 ✓
Experience20%50/10055/100 ✓
Product Range15%62/100 ✓55/100
Reputation10%58/100 ✓55/100

At a Glance

Founded20152018
HeadquartersAustin, TXNew York, NY
Publicly tradedNoNo
Treatment categories22
Treatments listed43
Starting price$45/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryEverlywellPaloma Health
Primary Care—$75–$99
At-Home Thyroid Test Kit

Everlywell

+Per-test pricing is published openly without requiring an account or completed intake form
+Visby rapid PCR option ($149) offers faster at-home result turnaround than standard mail-in lab tests
+Broad diagnostic catalog beyond sexual health (thyroid, food sensitivity, hormone panels) supports repeat testing relationships
−Trustpilot rating is weak and polarized for the category (2.9/5 on 535 reviews: 47% five-star vs. 34% one-star)
−Recurring complaints about kits expiring before patients can use them, with the company declining replacements
−No-returns policy once a kit ships, plus non-refundable shipping fees, add financial friction if a kit is unusable
Read the full Everlywell review →

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

Everlywell vs Paloma Health — FAQ

Is Everlywell better than Paloma Health?

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Everlywell scores higher overall in our independent evaluation (58.2/100 vs 57.7/100), leading on trust & safety, product range, reputation. Paloma Health comes out ahead on value, experience. Paloma Health has the lower entry price (from $20/mo vs $45/mo), so the better value depends on which treatment you need.

Is Everlywell or Paloma Health cheaper?

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Paloma Health has the lower starting price (from $20/mo vs $45/mo for Everlywell). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Everlywell and Paloma Health both offer?

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Both platforms treat Primary Care. Everlywell covers 2 treatment categories total and Paloma Health covers 2.

Still deciding?

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