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GoodRx vs Paloma Health: Which Is Better?

Head-to-head comparison of GoodRx and Paloma Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

GoodRx scores higher overall in our independent evaluation (74.3/100 vs 57.7/100), leading on trust & safety, value, experience, product range, reputation.

74
GoodRx
Good

Prescription discount giant that expanded into telehealth, with the unique advantage of integrated drug price comparison.

Visit GoodRx
58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health

Score Breakdown

DimensionGoodRxPaloma Health
Overall Score74.3/100 ✓57.7/100
Trust & Safety30%75/100 ✓58/100
Value25%85/100 ✓62/100
Experience20%70/100 ✓55/100
Product Range15%60/100 ✓55/100
Reputation10%75/100 ✓55/100

At a Glance

Founded20112018
HeadquartersSanta Monica, CANew York, NY
Publicly tradedYes (GDRX)No
Treatment categories62
Treatments listed53
Starting price$16/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryGoodRxPaloma Health
Primary Care$19–$70
Telehealth Visit
$75–$99
At-Home Thyroid Test Kit

GoodRx

+Integrated drug price comparison — find cheapest pharmacy instantly
+Massive existing user trust from discount platform
+Affordable visits starting at $19
−Telehealth secondary to core discount business
−No integrated pharmacy for fulfillment
−Weight loss subscription jumped from $39 intro to $119/mo
Read the full GoodRx review →

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

GoodRx vs Paloma Health — FAQ

Is GoodRx better than Paloma Health?

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GoodRx scores higher overall in our independent evaluation (74.3/100 vs 57.7/100), leading on trust & safety, value, experience, product range, reputation.

Is GoodRx or Paloma Health cheaper?

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GoodRx has the lower starting price (from $16/mo vs $20/mo for Paloma Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do GoodRx and Paloma Health both offer?

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Both platforms treat Primary Care. GoodRx covers 6 treatment categories total and Paloma Health covers 2.

Still deciding?

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