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Hims & Hers vs Innerwell: Which Is Better?

Head-to-head comparison of Hims & Hers and Innerwell based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Hims & Hers scores higher overall in our independent evaluation (77.5/100 vs 58/100), leading on trust & safety, value, experience, product range, reputation.

78
Hims & Hers
Very Good

The largest publicly traded D2C telehealth platform, offering treatments across hair loss, ED, mental health, skincare, and weight loss.

Visit Hims & Hers
58

Clinician-led at-home ketamine teletherapy combining oral ketamine with psychotherapy and EMDR, with insurance accepted in CA and NY.

Visit Innerwell

Score Breakdown

DimensionHims & HersInnerwell
Overall Score77.5/100 ✓58/100
Trust & Safety30%75/100 ✓60/100
Value25%70/100 ✓55/100
Experience20%85/100 ✓60/100
Product Range15%90/100 ✓60/100
Reputation10%70/100 ✓50/100

At a Glance

Founded20172021
HeadquartersSan Francisco, CANew York, NY
Publicly tradedYes (HIMS)No
Treatment categories71
Treatments listed93
Starting price$11/mo$88/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryHims & HersInnerwell
Mental Health$49–$85
Anxiety / Depression Treatment
$88–$200
Maintenance (weekly sessions)

Hims & Hers

+Widest treatment category coverage of any D2C telehealth brand
+Vertically integrated pharmacy keeps costs down and shipping fast
+Publicly traded with transparent financials
−Compounded GLP-1 programs being phased out after Novo Nordisk deal
−Subscription auto-renewal complaints common on Reddit
−Customer support response times vary
Read the full Hims & Hers review →

Innerwell

+Psychotherapy bundled into all programs — not just medication delivery
+Licensed psychiatric clinicians manage treatment, not coaches or guides
+Insurance accepted in CA and NY (Aetna, Anthem, Blue Shield, Optum) — drops cost to $54-88/session
−Mandatory Peer Treatment Companion (another adult present) for every session — logistical barrier
−Very limited review footprint: only 7 Trustpilot reviews (3.4/5), hard to assess at scale
−Insurance only in 2 states — most patients pay fully out of pocket at $137-200/session
Read the full Innerwell review →

Hims & Hers vs Innerwell — FAQ

Is Hims & Hers better than Innerwell?

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Hims & Hers scores higher overall in our independent evaluation (77.5/100 vs 58/100), leading on trust & safety, value, experience, product range, reputation.

Is Hims & Hers or Innerwell cheaper?

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Hims & Hers has the lower starting price (from $11/mo vs $88/mo for Innerwell). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Hims & Hers and Innerwell both offer?

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Both platforms treat Mental Health. Hims & Hers covers 7 treatment categories total and Innerwell covers 1.

Still deciding?

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