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Paloma Health vs Wisp: Which Is Better?

Head-to-head comparison of Paloma Health and Wisp based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Wisp scores higher overall in our independent evaluation (73.6/100 vs 57.7/100), leading on trust & safety, value, experience, product range, reputation.

58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health
74
Wisp
Good

Async telehealth platform for sexual and reproductive health, prescribing UTI, BV, yeast, herpes, STI, birth control, and menopause treatment at scale with no consult fee.

Visit Wisp

Score Breakdown

DimensionPaloma HealthWisp
Overall Score57.7/10073.6/100 ✓
Trust & Safety30%58/10072/100 ✓
Value25%62/10078/100 ✓
Experience20%55/10070/100 ✓
Product Range15%55/10075/100 ✓
Reputation10%55/10072/100 ✓

At a Glance

Founded20182018
HeadquartersNew York, NYAustin, TX
Publicly tradedNoNo
Treatment categories24
Treatments listed34
Starting price$20/mo$5/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryPaloma HealthWisp
Primary Care$75–$99
At-Home Thyroid Test Kit
$30
Wisp Plus Membership

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

Wisp

+No consult fee, with async intake and prescriptions typically issued within hours
+Broad service line under one account: UTI, BV, yeast, herpes, STI treatment/prevention (including DoxyPEP), birth control, and menopause care
+Large scale and review base (2M+ patients, 11,496 Trustpilot reviews at 4.1) indicating consistent service delivery
−Recurring reports of patients being charged for prescriptions that were never sent to the pharmacy, paired with difficulty reaching phone support
−Some patients report side effects or mismatched treatment, suggesting async intake screening can miss individual nuance a live visit would catch
−Weight-care and membership pricing are not fully published prior to starting an intake
Read the full Wisp review →

Paloma Health vs Wisp — FAQ

Is Paloma Health better than Wisp?

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Wisp scores higher overall in our independent evaluation (73.6/100 vs 57.7/100), leading on trust & safety, value, experience, product range, reputation.

Is Paloma Health or Wisp cheaper?

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Wisp has the lower starting price (from $5/mo vs $20/mo for Paloma Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Paloma Health and Wisp both offer?

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Both platforms treat Primary Care. Paloma Health covers 2 treatment categories total and Wisp covers 4.

Still deciding?

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