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Amazon One Medical vs Heally: Which Is Better?

Head-to-head comparison of Amazon One Medical and Heally based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Heally scores higher overall in our independent evaluation (64.2/100 vs 51.1/100), leading on value, experience, product range, reputation. Amazon One Medical comes out ahead on trust & safety. Amazon One Medical has the lower entry price (from $29/mo vs $49/mo), so the better value depends on which treatment you need.

Amazon One Medical

Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical

Heally

Fair

Heally is a San Mateo-based telehealth marketplace offering free consults for branded GLP-1s, compounded longevity drugs (rapamycin, NAD+, sermorelin), hormones and lab testing on a pay-per-refill model.

Visit Heally

Score Breakdown

Dimension	Amazon One Medical	Heally
Overall Score	51.1/100	64.2/100 ✓
Trust & Safety30%	62/100 ✓	56/100
Value25%	45/100	72/100 ✓
Experience20%	40/100	58/100 ✓
Product Range15%	55/100	82/100 ✓
Reputation10%	50/100	55/100 ✓

At a Glance

Founded	2007	2016
Headquarters	San Francisco, CA	San Mateo, CA
Publicly traded	No	No
Treatment categories	1	7
Treatments listed	3	15
Starting price	$29/mo	$49/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

Category	Amazon One Medical	Heally
Primary Care	$29 On-Demand Messaging Visit	$175 Lab Testing (full panels)

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy

+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)

+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions

−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49

−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent

−Customer support widely described by patients as unresponsive to billing disputes

Read the full Amazon One Medical review →

Heally

+Free provider consultation and no membership fee; patients pay only when a refill is ordered

+One of the broader longevity menus we track: rapamycin, NAD+ (injection and nasal), sermorelin, glutathione, methylene blue, metformin and acarbose

+Names its medical group (HLY Medical Group PA) and compounding pharmacies (The Pharmacy Hub, Beaker, Red Rock)

−Inconsistent marketing claims: '250,000+ patients' on one page versus 'thousands' on About, and '12,563 reviews' versus 68 on Trustpilot

−25% of Trustpilot reviews are one-star, citing wrong doses shipped, high costs and aggressive renewal outreach

−Weight-loss refills auto-schedule until cancelled, and a card authorization hold is placed about 48 hours before the appointment

Read the full Heally review →

Amazon One Medical vs Heally — FAQ

Is Amazon One Medical better than Heally?

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Is Amazon One Medical or Heally cheaper?

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Amazon One Medical has the lower starting price (from $29/mo vs $49/mo for Heally). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Heally both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Heally covers 7.

Still deciding?

Amazon One Medical alternatives Heally alternatives Take the Match Quiz