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Amazon One Medical vs Klarity Health: Which Is Better?

Head-to-head comparison of Amazon One Medical and Klarity Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Klarity Health scores higher overall in our independent evaluation (57.2/100 vs 51.1/100), leading on value, experience, product range, reputation. Amazon One Medical comes out ahead on trust & safety. Amazon One Medical has the lower entry price (from $29/mo vs $49/mo), so the better value depends on which treatment you need.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
57

Klarity Health is a telehealth marketplace connecting patients to independent providers across mental health, weight loss, and primary care, with Trustpilot sentiment weighed down by billing and refund complaints.

Visit Klarity Health

Score Breakdown

DimensionAmazon One MedicalKlarity Health
Overall Score51.1/10057.2/100 ✓
Trust & Safety30%62/100 ✓55/100
Value25%45/10050/100 ✓
Experience20%40/10055/100 ✓
Product Range15%55/10078/100 ✓
Reputation10%50/10055/100 ✓

At a Glance

Founded20072020
HeadquartersSan Francisco, CASan Mateo, CA
Publicly tradedNoNo
Treatment categories13
Treatments listed33
Starting price$29/mo$49/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalKlarity Health
Primary Care$29
On-Demand Messaging Visit
$49
General Telehealth Visit (site-wide)

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Klarity Health

+Very broad marketplace reach — 500+ specialties, 2,000+ providers, and coverage in all 50 states
+Low advertised entry price ($49 self-pay, $51 for ADHD initial visit) with broad insurance acceptance (400+ plans)
+Appointments generally available within 24 hours
−Prescribes Schedule II-V controlled substances via telehealth, which depends on DEA telemedicine flexibilities currently extended only through 2026-12-31 — a future rule change could disrupt care continuity
−Independent Trustpilot rating (3.8/5, 574 reviews) is notably weaker than the platform's own marketing statistics, with recurring surprise-charge and refund-refusal complaints
−Cancellation fees reported as high as $120, sometimes charged despite a week's advance notice
Read the full Klarity Health review →

Amazon One Medical vs Klarity Health — FAQ

Is Amazon One Medical better than Klarity Health?

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Klarity Health scores higher overall in our independent evaluation (57.2/100 vs 51.1/100), leading on value, experience, product range, reputation. Amazon One Medical comes out ahead on trust & safety. Amazon One Medical has the lower entry price (from $29/mo vs $49/mo), so the better value depends on which treatment you need.

Is Amazon One Medical or Klarity Health cheaper?

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Amazon One Medical has the lower starting price (from $29/mo vs $49/mo for Klarity Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Klarity Health both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Klarity Health covers 3.

Still deciding?

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