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Amazon One Medical vs Lemonaid Health: Which Is Better?

Head-to-head comparison of Amazon One Medical and Lemonaid Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Lemonaid Health scores higher overall in our independent evaluation (66.1/100 vs 51.1/100), leading on value, experience, product range, reputation.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
66

A long-running, broad-scope telehealth generalist now operating under new nonprofit ownership following 23andMe's 2025 bankruptcy.

Visit Lemonaid Health

Score Breakdown

DimensionAmazon One MedicalLemonaid Health
Overall Score51.1/10066.1/100 ✓
Trust & Safety30%62/10062/100
Value25%45/10068/100 ✓
Experience20%40/10065/100 ✓
Product Range15%55/10080/100 ✓
Reputation10%50/10055/100 ✓

At a Glance

Founded20072013
HeadquartersSan Francisco, CASan Francisco, CA
Publicly tradedNoNo
Treatment categories14
Treatments listed35
Starting price$29/mo$10/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalLemonaid Health
Primary Care$29
On-Demand Messaging Visit
$25–$49
Primary Care Visit (Common Conditions)

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Lemonaid Health

+Broad national telehealth generalist spanning sexual health, weight loss, hair loss, mental health, women's health and primary care under one account.
+Low-friction ED pricing: a single $25 consult covers up to 12 refills, with generic medication priced from $2/pill.
+More than a decade of operating history (founded 2013) with an established patient base and four regional medical groups providing licensed physician coverage.
−Ownership in flux: 23andMe acquired Lemonaid for roughly $400M in 2021, then filed for bankruptcy in 2025 and sold it to nonprofit TTAM Research Institute for approximately $10M — patients have no visibility into whether care continuity, medical staffing, or data handling changed under the new owner.
−Full pricing for most services beyond the advertised ED and GLP-1 offers is not published and only appears after intake.
−Trustpilot reviews cite inconsistent provider conduct, including reports of rude or dismissive clinicians and at least one unexplained prescription refusal for a long-term patient.
Read the full Lemonaid Health review →

Amazon One Medical vs Lemonaid Health — FAQ

Is Amazon One Medical better than Lemonaid Health?

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Lemonaid Health scores higher overall in our independent evaluation (66.1/100 vs 51.1/100), leading on value, experience, product range, reputation.

Is Amazon One Medical or Lemonaid Health cheaper?

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Lemonaid Health has the lower starting price (from $10/mo vs $29/mo for Amazon One Medical). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Lemonaid Health both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Lemonaid Health covers 4.

Still deciding?

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