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Amazon One Medical vs Paloma Health: Which Is Better?

Head-to-head comparison of Amazon One Medical and Paloma Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Paloma Health scores higher overall in our independent evaluation (57.7/100 vs 51.1/100), leading on value, experience, reputation. Amazon One Medical comes out ahead on trust & safety.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health

Score Breakdown

DimensionAmazon One MedicalPaloma Health
Overall Score51.1/10057.7/100 ✓
Trust & Safety30%62/100 ✓58/100
Value25%45/10062/100 ✓
Experience20%40/10055/100 ✓
Product Range15%55/10055/100
Reputation10%50/10055/100 ✓

At a Glance

Founded20072018
HeadquartersSan Francisco, CANew York, NY
Publicly tradedNoNo
Treatment categories12
Treatments listed33
Starting price$29/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalPaloma Health
Primary Care$29
On-Demand Messaging Visit
$75–$99
At-Home Thyroid Test Kit

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

Amazon One Medical vs Paloma Health — FAQ

Is Amazon One Medical better than Paloma Health?

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Paloma Health scores higher overall in our independent evaluation (57.7/100 vs 51.1/100), leading on value, experience, reputation. Amazon One Medical comes out ahead on trust & safety.

Is Amazon One Medical or Paloma Health cheaper?

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Paloma Health has the lower starting price (from $20/mo vs $29/mo for Amazon One Medical). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Paloma Health both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Paloma Health covers 2.

Still deciding?

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