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Amazon One Medical vs Quello: Which Is Better?

Head-to-head comparison of Amazon One Medical and Quello based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Quello scores higher overall in our independent evaluation (65.4/100 vs 51.1/100), leading on trust & safety, value, experience, reputation. Amazon One Medical comes out ahead on product range.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
65
Quello
Good

Quello is a Denver-based telehealth allergy practice that offers a free at-home allergy test and consult, then prescribes personalized sublingual allergy drops for $297 a quarter or $999 a year in 29 states.

Visit Quello

Score Breakdown

DimensionAmazon One MedicalQuello
Overall Score51.1/10065.4/100 ✓
Trust & Safety30%62/10070/100 ✓
Value25%45/10070/100 ✓
Experience20%40/10072/100 ✓
Product Range15%55/100 ✓42/100
Reputation10%50/10062/100 ✓

At a Glance

Founded2007—
HeadquartersSan Francisco, CADenver, CO
Publicly tradedNoNo
Treatment categories11
Treatments listed32
Starting price$29/mo$12.99/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalQuello
Primary Care$29
On-Demand Messaging Visit
$12.99
At-home Allergy Test + Consult

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Quello

+Fully published pricing ($297/quarter or $999/year) with unlimited follow-ups, shipping and a price-lock guarantee included
+Low-cost entry: at-home 40-allergen test and provider consult are free apart from $12.99 shipping
+Led by a named ENT allergy specialist, using the same FDA-approved allergen extracts as allergists
−Available in only 29 states (not CA, NY, PA, NC, NJ, MA and others)
−Positioned as a four-year course, so total cost runs to roughly $4,000 per person
−Test kits can't be refunded once shipped, and there's a $50 no-show fee
Read the full Quello review →

Amazon One Medical vs Quello — FAQ

Is Amazon One Medical better than Quello?

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Quello scores higher overall in our independent evaluation (65.4/100 vs 51.1/100), leading on trust & safety, value, experience, reputation. Amazon One Medical comes out ahead on product range.

Is Amazon One Medical or Quello cheaper?

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Quello has the lower starting price (from $12.99/mo vs $29/mo for Amazon One Medical). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Quello both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Quello covers 1.

Still deciding?

Amazon One Medical alternativesQuello alternativesTake the Match Quiz