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Amazon One Medical vs ZipHealth: Which Is Better?

Head-to-head comparison of Amazon One Medical and ZipHealth based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

ZipHealth scores higher overall in our independent evaluation (59/100 vs 51.1/100), leading on value, experience, product range, reputation. Amazon One Medical comes out ahead on trust & safety.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
59

A high-volume, low-cost generalist telehealth pharmacy platform covering hair loss, ED, and other common prescription needs.

Visit ZipHealth

Score Breakdown

DimensionAmazon One MedicalZipHealth
Overall Score51.1/10059/100 ✓
Trust & Safety30%62/100 ✓55/100
Value25%45/10055/100 ✓
Experience20%40/10062/100 ✓
Product Range15%55/10070/100 ✓
Reputation10%50/10058/100 ✓

At a Glance

Founded2007—
HeadquartersSan Francisco, CADelray Beach, FL
Publicly tradedNoNo
Treatment categories14
Treatments listed34
Starting price$29/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalZipHealth
Primary Care$29
On-Demand Messaging Visit
$20–$50
Migraine Treatment (Sumatriptan/Rizatriptan)

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

ZipHealth

+Large scale for a generalist telehealth pharmacy platform: 560,000+ customers claimed and one of the higher Trustpilot review volumes in the category (3,700+ reviews, 4.2 average).
+Broad prescription menu spanning hair loss (finasteride), ED, migraine, antiviral, UTI, and other common conditions through a single flat consultation fee.
+Fast, self-service intake flow praised by many reviewers as easy to navigate.
−Reviewers describe automatic subscription renewals with insufficient warning and difficulty canceling — a billing-friction issue distinct from having a subscription model at all.
−Individual medication pricing (including finasteride) is not shown until after intake is completed, limiting upfront price transparency.
−Multiple reviewers report multi-day waits for provider consultations despite marketing an 'express' service.
Read the full ZipHealth review →

Amazon One Medical vs ZipHealth — FAQ

Is Amazon One Medical better than ZipHealth?

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ZipHealth scores higher overall in our independent evaluation (59/100 vs 51.1/100), leading on value, experience, product range, reputation. Amazon One Medical comes out ahead on trust & safety.

Is Amazon One Medical or ZipHealth cheaper?

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ZipHealth has the lower starting price (from $20/mo vs $29/mo for Amazon One Medical). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and ZipHealth both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and ZipHealth covers 4.

Still deciding?

Amazon One Medical alternativesZipHealth alternativesTake the Match Quiz