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BetterHelp vs CallonDoc: Which Is Better?

Head-to-head comparison of BetterHelp and CallonDoc based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

CallonDoc scores higher overall in our independent evaluation (78.4/100 vs 54.5/100), leading on trust & safety, value, experience, product range, reputation.

55
BetterHelp
Below Average

BetterHelp is Teladoc Health's online talk-therapy platform, matching users with licensed therapists for messaging, chat, phone and video sessions; it does not prescribe medication and operates under a 2023 FTC order over sharing health data with advertisers.

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78
CallonDoc
Very Good

CallonDoc is a Dallas-based async telehealth platform offering flat-rate, form-based consults across urgent care, STD, women's and men's health, mental health, and dermatology without requiring insurance.

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Score Breakdown

DimensionBetterHelpCallonDoc
Overall Score54.5/10078.4/100 ✓
Trust & Safety30%45/10075/100 ✓
Value25%58/10080/100 ✓
Experience20%70/10082/100 ✓
Product Range15%50/10080/100 ✓
Reputation10%50/10075/100 ✓

At a Glance

Founded20132017
HeadquartersMountain View, CADallas, TX
Publicly tradedYes (TDOC)No
Treatment categories13
Treatments listed13
Starting price$280/mo$24.99/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryBetterHelpCallonDoc
Mental Health$280–$400
Online Therapy (messaging, chat, phone, video)
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BetterHelp

+Large licensed-therapist network with messaging, live chat, phone and video in one membership
+Therapist switching is self-serve and frequently praised in reviews
+Weekly price range ($70–$100) published on the FAQ; insurance accepted in a growing number of states (average $23 copay)
−2023 FTC order: shared users' mental-health data with Facebook, Snapchat, Criteo and Pinterest for advertising despite privacy promises; paid $7.8M in consumer refunds
−No medication management: therapists cannot prescribe or formally diagnose
−Cash price of about $280–$400 per month is high relative to per-session pay-as-you-go therapy
Read the full BetterHelp review →

CallonDoc

+Posted flat-rate pricing (roughly $40-$60) visible before starting a consult, no insurance needed
+Broad condition coverage spanning primary care, STD, dermatology, mental health, and men's/women's health
+Fast prescription turnaround, typically within about two hours to a local pharmacy
−Most visits are async/form-based rather than live video, which may not suit patients who want to speak with a clinician directly
−A meaningful minority of reviewers report prescription delivery delays or friction resolving billing/admin issues
−Condition list is broad enough that depth of care for complex or chronic issues may lag specialist telehealth brands
Read the full CallonDoc review →

BetterHelp vs CallonDoc — FAQ

Is BetterHelp better than CallonDoc?

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CallonDoc scores higher overall in our independent evaluation (78.4/100 vs 54.5/100), leading on trust & safety, value, experience, product range, reputation.

Is BetterHelp or CallonDoc cheaper?

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CallonDoc has the lower starting price (from $24.99/mo vs $280/mo for BetterHelp). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do BetterHelp and CallonDoc both offer?

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Both platforms treat Mental Health. BetterHelp covers 1 treatment category total and CallonDoc covers 3.

Still deciding?

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