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Circle Medical vs Fay: Which Is Better?

Head-to-head comparison of Circle Medical and Fay based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Fay scores higher overall in our independent evaluation (61.9/100 vs 60.2/100), leading on trust & safety, value, experience, reputation. Circle Medical comes out ahead on product range.

60

Circle Medical is a UCSF Health-affiliated video primary care practice with a large ADHD, anxiety, and depression practice, offering same-day visits and medication management including stimulants where permitted.

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62
Fay
Fair

Insurance-billed marketplace for virtual registered-dietitian care (weight management, diabetes, GLP-1 support, PCOS); it does not prescribe medication.

Visit Fay

Score Breakdown

DimensionCircle MedicalFay
Overall Score60.2/10061.9/100 ✓
Trust & Safety30%62/10066/100 ✓
Value25%55/10070/100 ✓
Experience20%55/10062/100 ✓
Product Range15%72/100 ✓40/100
Reputation10%60/10062/100 ✓

At a Glance

Founded20152022
HeadquartersSan Francisco, CASchaumburg, IL
Publicly tradedNoNo
Treatment categories22
Treatments listed21
Starting price$0/mo$0/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryCircle MedicalFay
Primary CareFree–$120
Primary Care Video Visit
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Circle Medical

+UCSF Health affiliation lends institutional credibility to its primary care and mental health practice
+Same-day video visits with flat $120 self-pay pricing when insurance isn't used
+Handles complex ongoing care (ADHD stimulant management, hormone therapy, weight care) that many async competitors avoid
−Prescribes Schedule II-V controlled substances via telehealth, which depends on DEA telemedicine flexibilities currently extended only through 2026-12-31 — a future rule change could disrupt care continuity
−Trustpilot rating (3.6 stars) is weak for the category, with roughly 30% one-star reviews concentrated on billing: incorrect insurance charges, no-show fees, and refund difficulty
−Support access is largely limited to chat/bot channels, which reviewers say makes billing disputes slow to resolve
Read the full Circle Medical review →

Fay

+Registered dietitians only, in-network with 700+ plans; many members pay $0 per session
+Pre-booking price estimator based on the member's insurance benefits
+Large clinician bench (3,400+ RDs) covering 30+ specialties including diabetes, PCOS and GLP-1 nutrition support
−No prescribers: Fay cannot prescribe or supply GLP-1s or any other medication
−Insurance estimates are unreliable per reviewers, with '$0 copay' visits later billed at $230 up to $1,400
−Reports of unexpected recurring charges and charges continuing after cancellation
Read the full Fay review →

Circle Medical vs Fay — FAQ

Is Circle Medical better than Fay?

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Fay scores higher overall in our independent evaluation (61.9/100 vs 60.2/100), leading on trust & safety, value, experience, reputation. Circle Medical comes out ahead on product range.

Is Circle Medical or Fay cheaper?

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Their entry prices are similar — both start around $0/mo. Real cost depends on the specific treatment: compare the pricing tables on each review, since inclusions like consults, labs, and shipping differ.

What do Circle Medical and Fay both offer?

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Both platforms treat Primary Care. Circle Medical covers 2 treatment categories total and Fay covers 2.

Still deciding?

Circle Medical alternativesFay alternativesTake the Match Quiz