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Defy Medical vs Heally: Which Is Better?

Head-to-head comparison of Defy Medical and Heally based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Defy Medical scores higher overall in our independent evaluation (71.9/100 vs 64.2/100), leading on trust & safety, experience, reputation. Heally comes out ahead on value, product range. Heally has the lower entry price (from $49/mo vs $150/mo), so the better value depends on which treatment you need.

72

Physician-led telemedicine hormone clinic offering TRT, women's HRT, peptides, GLP-1s, and sexual-health treatments through its own 503B pharmacy.

Visit Defy Medical
64
Heally
Fair

Heally is a San Mateo-based telehealth marketplace offering free consults for branded GLP-1s, compounded longevity drugs (rapamycin, NAD+, sermorelin), hormones and lab testing on a pay-per-refill model.

Visit Heally

Score Breakdown

DimensionDefy MedicalHeally
Overall Score71.9/100 ✓64.2/100
Trust & Safety30%72/100 ✓56/100
Value25%60/10072/100 ✓
Experience20%78/100 ✓58/100
Product Range15%78/10082/100 ✓
Reputation10%80/100 ✓55/100

At a Glance

Founded20112016
HeadquartersTampa, FLSan Mateo, CA
Publicly tradedNoNo
Treatment categories37
Treatments listed415
Starting price$150/mo$49/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryDefy MedicalHeally
Hormone Therapy$150–$250
Women's Bioidentical HRT
$149
Testosterone (TRT)
Weight Loss / GLP-1$150–$250
GLP-1 Weight Loss (Semaglutide/Tirzepatide)
$49–$50
Metformin
Sexual Health—$99
3-in-1 Sexual Treatment (tadalafil / oxytocin / PT-141)

Defy Medical

+15 years in operation (founded 2011) — one of the longest-running cash-pay hormone-therapy telehealth brands, with a named Medical Director (Dr. Justin Saya)
+Trustpilot rating of 4.8/5 across 4,144 reviews, and the company responds to 94% of negative reviews, typically within 24 hours
+Broad treatment range from a single provider — TRT, women's HRT, peptides, GLP-1s, sexual dysfunction, and hair loss — dispensed through its own 503B-registered pharmacy with labs required before prescribing
−Pricing is not published on the website; patients must complete a roughly $250 consult before learning treatment costs, a transparency gap versus competitors that post pricing upfront
−Some patients report delays of a week or more between consult and medication fulfillment
−Mobile app quality lags the web experience, per patient feedback
Read the full Defy Medical review →

Heally

+Free provider consultation and no membership fee; patients pay only when a refill is ordered
+One of the broader longevity menus we track: rapamycin, NAD+ (injection and nasal), sermorelin, glutathione, methylene blue, metformin and acarbose
+Names its medical group (HLY Medical Group PA) and compounding pharmacies (The Pharmacy Hub, Beaker, Red Rock)
−Inconsistent marketing claims: '250,000+ patients' on one page versus 'thousands' on About, and '12,563 reviews' versus 68 on Trustpilot
−25% of Trustpilot reviews are one-star, citing wrong doses shipped, high costs and aggressive renewal outreach
−Weight-loss refills auto-schedule until cancelled, and a card authorization hold is placed about 48 hours before the appointment
Read the full Heally review →

Defy Medical vs Heally — FAQ

Is Defy Medical better than Heally?

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Defy Medical scores higher overall in our independent evaluation (71.9/100 vs 64.2/100), leading on trust & safety, experience, reputation. Heally comes out ahead on value, product range. Heally has the lower entry price (from $49/mo vs $150/mo), so the better value depends on which treatment you need.

Is Defy Medical or Heally cheaper?

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Heally has the lower starting price (from $49/mo vs $150/mo for Defy Medical). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Defy Medical and Heally both offer?

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Both platforms treat Hormone Therapy, Weight Loss / GLP-1, Sexual Health. Defy Medical covers 3 treatment categories total and Heally covers 7.

Still deciding?

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