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Everlywell vs Fay: Which Is Better?

Head-to-head comparison of Everlywell and Fay based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Fay scores higher overall in our independent evaluation (61.9/100 vs 58.2/100), leading on trust & safety, value, experience, reputation. Everlywell comes out ahead on product range.

58

At-home diagnostic testing brand offering STD, hormone, and wellness lab kits, with a separate virtual-care pathway for treating positive sexual-health results.

Visit Everlywell
62
Fay
Fair

Insurance-billed marketplace for virtual registered-dietitian care (weight management, diabetes, GLP-1 support, PCOS); it does not prescribe medication.

Visit Fay

Score Breakdown

DimensionEverlywellFay
Overall Score58.2/10061.9/100 ✓
Trust & Safety30%62/10066/100 ✓
Value25%58/10070/100 ✓
Experience20%50/10062/100 ✓
Product Range15%62/100 ✓40/100
Reputation10%58/10062/100 ✓

At a Glance

Founded20152022
HeadquartersAustin, TXSchaumburg, IL
Publicly tradedNoNo
Treatment categories22
Treatments listed41
Starting price$45/mo$0/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryEverlywellFay
Primary Care——

Everlywell

+Per-test pricing is published openly without requiring an account or completed intake form
+Visby rapid PCR option ($149) offers faster at-home result turnaround than standard mail-in lab tests
+Broad diagnostic catalog beyond sexual health (thyroid, food sensitivity, hormone panels) supports repeat testing relationships
−Trustpilot rating is weak and polarized for the category (2.9/5 on 535 reviews: 47% five-star vs. 34% one-star)
−Recurring complaints about kits expiring before patients can use them, with the company declining replacements
−No-returns policy once a kit ships, plus non-refundable shipping fees, add financial friction if a kit is unusable
Read the full Everlywell review →

Fay

+Registered dietitians only, in-network with 700+ plans; many members pay $0 per session
+Pre-booking price estimator based on the member's insurance benefits
+Large clinician bench (3,400+ RDs) covering 30+ specialties including diabetes, PCOS and GLP-1 nutrition support
−No prescribers: Fay cannot prescribe or supply GLP-1s or any other medication
−Insurance estimates are unreliable per reviewers, with '$0 copay' visits later billed at $230 up to $1,400
−Reports of unexpected recurring charges and charges continuing after cancellation
Read the full Fay review →

Everlywell vs Fay — FAQ

Is Everlywell better than Fay?

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Fay scores higher overall in our independent evaluation (61.9/100 vs 58.2/100), leading on trust & safety, value, experience, reputation. Everlywell comes out ahead on product range.

Is Everlywell or Fay cheaper?

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Fay has the lower starting price (from $0/mo vs $45/mo for Everlywell). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Everlywell and Fay both offer?

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Both platforms treat Primary Care. Everlywell covers 2 treatment categories total and Fay covers 2.

Still deciding?

Everlywell alternativesFay alternativesTake the Match Quiz