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Fay vs Heally: Which Is Better?

Head-to-head comparison of Fay and Heally based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Heally scores higher overall in our independent evaluation (64.2/100 vs 61.9/100), leading on value, product range. Fay comes out ahead on trust & safety, experience, reputation. Fay has the lower entry price (from $0/mo vs $49/mo), so the better value depends on which treatment you need.

62
Fay
Fair

Insurance-billed marketplace for virtual registered-dietitian care (weight management, diabetes, GLP-1 support, PCOS); it does not prescribe medication.

Visit Fay
64
Heally
Fair

Heally is a San Mateo-based telehealth marketplace offering free consults for branded GLP-1s, compounded longevity drugs (rapamycin, NAD+, sermorelin), hormones and lab testing on a pay-per-refill model.

Visit Heally

Score Breakdown

DimensionFayHeally
Overall Score61.9/10064.2/100 ✓
Trust & Safety30%66/100 ✓56/100
Value25%70/10072/100 ✓
Experience20%62/100 ✓58/100
Product Range15%40/10082/100 ✓
Reputation10%62/100 ✓55/100

At a Glance

Founded20222016
HeadquartersSchaumburg, ILSan Mateo, CA
Publicly tradedNoNo
Treatment categories27
Treatments listed115
Starting price$0/mo$49/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryFayHeally
Weight Loss / GLP-1Free–$150
Registered Dietitian Sessions
$49–$50
Metformin
Primary Care—$175
Lab Testing (full panels)

Fay

+Registered dietitians only, in-network with 700+ plans; many members pay $0 per session
+Pre-booking price estimator based on the member's insurance benefits
+Large clinician bench (3,400+ RDs) covering 30+ specialties including diabetes, PCOS and GLP-1 nutrition support
−No prescribers: Fay cannot prescribe or supply GLP-1s or any other medication
−Insurance estimates are unreliable per reviewers, with '$0 copay' visits later billed at $230 up to $1,400
−Reports of unexpected recurring charges and charges continuing after cancellation
Read the full Fay review →

Heally

+Free provider consultation and no membership fee; patients pay only when a refill is ordered
+One of the broader longevity menus we track: rapamycin, NAD+ (injection and nasal), sermorelin, glutathione, methylene blue, metformin and acarbose
+Names its medical group (HLY Medical Group PA) and compounding pharmacies (The Pharmacy Hub, Beaker, Red Rock)
−Inconsistent marketing claims: '250,000+ patients' on one page versus 'thousands' on About, and '12,563 reviews' versus 68 on Trustpilot
−25% of Trustpilot reviews are one-star, citing wrong doses shipped, high costs and aggressive renewal outreach
−Weight-loss refills auto-schedule until cancelled, and a card authorization hold is placed about 48 hours before the appointment
Read the full Heally review →

Fay vs Heally — FAQ

Is Fay better than Heally?

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Heally scores higher overall in our independent evaluation (64.2/100 vs 61.9/100), leading on value, product range. Fay comes out ahead on trust & safety, experience, reputation. Fay has the lower entry price (from $0/mo vs $49/mo), so the better value depends on which treatment you need.

Is Fay or Heally cheaper?

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Fay has the lower starting price (from $0/mo vs $49/mo for Heally). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Fay and Heally both offer?

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Both platforms treat Weight Loss / GLP-1, Primary Care. Fay covers 2 treatment categories total and Heally covers 7.

Still deciding?

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