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Heally vs Hello Alpha: Which Is Better?

Head-to-head comparison of Heally and Hello Alpha based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Hello Alpha scores higher overall in our independent evaluation (73/100 vs 64.2/100), leading on trust & safety, value, experience, reputation. Heally comes out ahead on product range.

64
Heally
Fair

Heally is a San Mateo-based telehealth marketplace offering free consults for branded GLP-1s, compounded longevity drugs (rapamycin, NAD+, sermorelin), hormones and lab testing on a pay-per-refill model.

Visit Heally
73

Women's-health-focused telehealth membership, physician co-founded, treating 100+ conditions including hair loss and prescription skincare.

Visit Hello Alpha

Score Breakdown

DimensionHeallyHello Alpha
Overall Score64.2/10073/100 ✓
Trust & Safety30%56/10075/100 ✓
Value25%72/10074/100 ✓
Experience20%58/10076/100 ✓
Product Range15%82/100 ✓65/100
Reputation10%55/10070/100 ✓

At a Glance

Founded20162017
HeadquartersSan Mateo, CAPalo Alto, CA
Publicly tradedNoNo
Treatment categories73
Treatments listed155
Starting price$49/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryHeallyHello Alpha
Women's Health$99
Perimenopause Treatment
$29
Basic Membership

Heally

+Free provider consultation and no membership fee; patients pay only when a refill is ordered
+One of the broader longevity menus we track: rapamycin, NAD+ (injection and nasal), sermorelin, glutathione, methylene blue, metformin and acarbose
+Names its medical group (HLY Medical Group PA) and compounding pharmacies (The Pharmacy Hub, Beaker, Red Rock)
−Inconsistent marketing claims: '250,000+ patients' on one page versus 'thousands' on About, and '12,563 reviews' versus 68 on Trustpilot
−25% of Trustpilot reviews are one-star, citing wrong doses shipped, high costs and aggressive renewal outreach
−Weight-loss refills auto-schedule until cancelled, and a card authorization hold is placed about 48 hours before the appointment
Read the full Heally review →

Hello Alpha

+Physician co-founded (Dr. Mary Jacobson, MD), with over 8,300 Trustpilot reviews averaging 4.3/5 and roughly 81% of recent reviews at 5 stars
+Membership tiers as low as $29/month, with medications priced and shipped separately, across 100+ treatable conditions spanning women's health, hair loss, and dermatology
+Fast provider response times reported by patients, with straightforward online intake
−Intake questionnaires described by some patients as repetitive across visit types
−Some patients report slow follow-up on missing shipments or refill requests
−Support responsiveness is inconsistent for account-access issues, per patient reports
Read the full Hello Alpha review →

Heally vs Hello Alpha — FAQ

Is Heally better than Hello Alpha?

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Hello Alpha scores higher overall in our independent evaluation (73/100 vs 64.2/100), leading on trust & safety, value, experience, reputation. Heally comes out ahead on product range.

Is Heally or Hello Alpha cheaper?

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Hello Alpha has the lower starting price (from $20/mo vs $49/mo for Heally). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Heally and Hello Alpha both offer?

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Both platforms treat Women's Health. Heally covers 7 treatment categories total and Hello Alpha covers 3.

Still deciding?

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