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Heally vs Paloma Health: Which Is Better?

Head-to-head comparison of Heally and Paloma Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Heally scores higher overall in our independent evaluation (64.2/100 vs 57.7/100), leading on value, experience, product range. Paloma Health comes out ahead on trust & safety. Paloma Health has the lower entry price (from $20/mo vs $49/mo), so the better value depends on which treatment you need.

64
Heally
Fair

Heally is a San Mateo-based telehealth marketplace offering free consults for branded GLP-1s, compounded longevity drugs (rapamycin, NAD+, sermorelin), hormones and lab testing on a pay-per-refill model.

Visit Heally
58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health

Score Breakdown

DimensionHeallyPaloma Health
Overall Score64.2/100 ✓57.7/100
Trust & Safety30%56/10058/100 ✓
Value25%72/100 ✓62/100
Experience20%58/100 ✓55/100
Product Range15%82/100 ✓55/100
Reputation10%55/10055/100

At a Glance

Founded20162018
HeadquartersSan Mateo, CANew York, NY
Publicly tradedNoNo
Treatment categories72
Treatments listed153
Starting price$49/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryHeallyPaloma Health
Hormone Therapy$149
Testosterone (TRT)
$20
Thyroid Care Membership
Primary Care$175
Lab Testing (full panels)
$75–$99
At-Home Thyroid Test Kit

Heally

+Free provider consultation and no membership fee; patients pay only when a refill is ordered
+One of the broader longevity menus we track: rapamycin, NAD+ (injection and nasal), sermorelin, glutathione, methylene blue, metformin and acarbose
+Names its medical group (HLY Medical Group PA) and compounding pharmacies (The Pharmacy Hub, Beaker, Red Rock)
−Inconsistent marketing claims: '250,000+ patients' on one page versus 'thousands' on About, and '12,563 reviews' versus 68 on Trustpilot
−25% of Trustpilot reviews are one-star, citing wrong doses shipped, high costs and aggressive renewal outreach
−Weight-loss refills auto-schedule until cancelled, and a card authorization hold is placed about 48 hours before the appointment
Read the full Heally review →

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

Heally vs Paloma Health — FAQ

Is Heally better than Paloma Health?

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Heally scores higher overall in our independent evaluation (64.2/100 vs 57.7/100), leading on value, experience, product range. Paloma Health comes out ahead on trust & safety. Paloma Health has the lower entry price (from $20/mo vs $49/mo), so the better value depends on which treatment you need.

Is Heally or Paloma Health cheaper?

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Paloma Health has the lower starting price (from $20/mo vs $49/mo for Heally). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Heally and Paloma Health both offer?

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Both platforms treat Hormone Therapy, Primary Care. Heally covers 7 treatment categories total and Paloma Health covers 2.

Still deciding?

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