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Hello Alpha vs ZipHealth: Which Is Better?

Head-to-head comparison of Hello Alpha and ZipHealth based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Hello Alpha scores higher overall in our independent evaluation (73/100 vs 59/100), leading on trust & safety, value, experience, reputation. ZipHealth comes out ahead on product range.

73

Women's-health-focused telehealth membership, physician co-founded, treating 100+ conditions including hair loss and prescription skincare.

Visit Hello Alpha
59

A high-volume, low-cost generalist telehealth pharmacy platform covering hair loss, ED, and other common prescription needs.

Visit ZipHealth

Score Breakdown

DimensionHello AlphaZipHealth
Overall Score73/100 ✓59/100
Trust & Safety30%75/100 ✓55/100
Value25%74/100 ✓55/100
Experience20%76/100 ✓62/100
Product Range15%65/10070/100 ✓
Reputation10%70/100 ✓58/100

At a Glance

Founded2017—
HeadquartersPalo Alto, CADelray Beach, FL
Publicly tradedNoNo
Treatment categories34
Treatments listed54
Starting price$20/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryHello AlphaZipHealth
Women's Health$29
Basic Membership
$20–$45
UTI Treatment
Hair Loss$40
Oral Hair Loss Medication
$20–$40
Hair Loss Treatment (Finasteride)

Hello Alpha

+Physician co-founded (Dr. Mary Jacobson, MD), with over 8,300 Trustpilot reviews averaging 4.3/5 and roughly 81% of recent reviews at 5 stars
+Membership tiers as low as $29/month, with medications priced and shipped separately, across 100+ treatable conditions spanning women's health, hair loss, and dermatology
+Fast provider response times reported by patients, with straightforward online intake
−Intake questionnaires described by some patients as repetitive across visit types
−Some patients report slow follow-up on missing shipments or refill requests
−Support responsiveness is inconsistent for account-access issues, per patient reports
Read the full Hello Alpha review →

ZipHealth

+Large scale for a generalist telehealth pharmacy platform: 560,000+ customers claimed and one of the higher Trustpilot review volumes in the category (3,700+ reviews, 4.2 average).
+Broad prescription menu spanning hair loss (finasteride), ED, migraine, antiviral, UTI, and other common conditions through a single flat consultation fee.
+Fast, self-service intake flow praised by many reviewers as easy to navigate.
−Reviewers describe automatic subscription renewals with insufficient warning and difficulty canceling — a billing-friction issue distinct from having a subscription model at all.
−Individual medication pricing (including finasteride) is not shown until after intake is completed, limiting upfront price transparency.
−Multiple reviewers report multi-day waits for provider consultations despite marketing an 'express' service.
Read the full ZipHealth review →

Hello Alpha vs ZipHealth — FAQ

Is Hello Alpha better than ZipHealth?

▾

Hello Alpha scores higher overall in our independent evaluation (73/100 vs 59/100), leading on trust & safety, value, experience, reputation. ZipHealth comes out ahead on product range.

Is Hello Alpha or ZipHealth cheaper?

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Their entry prices are similar — both start around $20/mo. Real cost depends on the specific treatment: compare the pricing tables on each review, since inclusions like consults, labs, and shipping differ.

What do Hello Alpha and ZipHealth both offer?

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Both platforms treat Women's Health, Hair Loss. Hello Alpha covers 3 treatment categories total and ZipHealth covers 4.

Still deciding?

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