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Klarity Health vs Paloma Health: Which Is Better?

Head-to-head comparison of Klarity Health and Paloma Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Paloma Health scores higher overall in our independent evaluation (57.7/100 vs 57.2/100), leading on trust & safety, value. Klarity Health comes out ahead on product range.

57

Klarity Health is a telehealth marketplace connecting patients to independent providers across mental health, weight loss, and primary care, with Trustpilot sentiment weighed down by billing and refund complaints.

Visit Klarity Health
58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health

Score Breakdown

DimensionKlarity HealthPaloma Health
Overall Score57.2/10057.7/100 ✓
Trust & Safety30%55/10058/100 ✓
Value25%50/10062/100 ✓
Experience20%55/10055/100
Product Range15%78/100 ✓55/100
Reputation10%55/10055/100

At a Glance

Founded20202018
HeadquartersSan Mateo, CANew York, NY
Publicly tradedNoNo
Treatment categories32
Treatments listed33
Starting price$49/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryKlarity HealthPaloma Health
Primary Care$49
General Telehealth Visit (site-wide)
$75–$99
At-Home Thyroid Test Kit

Klarity Health

+Very broad marketplace reach — 500+ specialties, 2,000+ providers, and coverage in all 50 states
+Low advertised entry price ($49 self-pay, $51 for ADHD initial visit) with broad insurance acceptance (400+ plans)
+Appointments generally available within 24 hours
−Prescribes Schedule II-V controlled substances via telehealth, which depends on DEA telemedicine flexibilities currently extended only through 2026-12-31 — a future rule change could disrupt care continuity
−Independent Trustpilot rating (3.8/5, 574 reviews) is notably weaker than the platform's own marketing statistics, with recurring surprise-charge and refund-refusal complaints
−Cancellation fees reported as high as $120, sometimes charged despite a week's advance notice
Read the full Klarity Health review →

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

Klarity Health vs Paloma Health — FAQ

Is Klarity Health better than Paloma Health?

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Paloma Health scores higher overall in our independent evaluation (57.7/100 vs 57.2/100), leading on trust & safety, value. Klarity Health comes out ahead on product range.

Is Klarity Health or Paloma Health cheaper?

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Paloma Health has the lower starting price (from $20/mo vs $49/mo for Klarity Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Klarity Health and Paloma Health both offer?

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Both platforms treat Primary Care. Klarity Health covers 3 treatment categories total and Paloma Health covers 2.

Still deciding?

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