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Paloma Health vs Teladoc Health: Which Is Better?

Head-to-head comparison of Paloma Health and Teladoc Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 57.7/100), leading on trust & safety, value, experience, product range, reputation. Paloma Health has the lower entry price (from $20/mo vs $89/mo), so the better value depends on which treatment you need.

58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health
80

Teladoc Health is the largest publicly traded telehealth provider in the US, offering 24/7 general medical, mental health, dermatology, and nutrition visits on a self-pay or insurance basis.

Visit Teladoc Health

Score Breakdown

DimensionPaloma HealthTeladoc Health
Overall Score57.7/10079.9/100 ✓
Trust & Safety30%58/10088/100 ✓
Value25%62/10068/100 ✓
Experience20%55/10088/100 ✓
Product Range15%55/10078/100 ✓
Reputation10%55/10072/100 ✓

At a Glance

Founded20182002
HeadquartersNew York, NYPurchase, NY
Publicly tradedNoYes (TDOC)
Treatment categories23
Treatments listed33
Starting price$20/mo$89/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryPaloma HealthTeladoc Health
Primary Care$75–$99
At-Home Thyroid Test Kit
$89
24/7 General Medical Visit

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

Teladoc Health

+Largest and most-reviewed telehealth brand in the US, with a 4.7-star Trustpilot average across 47,000+ reviews
+Transparent flat self-pay pricing for 24/7 care, mental health, dermatology, and nutrition visits
+Deep clinician bench drives consistently short wait times and high care-quality marks
−Primary care and chronic condition management are not available self-pay, a significant gap for uninsured patients wanting ongoing care
−Self-pay pricing ($89-$119/visit) runs higher than several async-consult competitors for comparable conditions
−Some reviewers describe individual clinicians as dismissive, with prescription timing varying by provider
Read the full Teladoc Health review →

Paloma Health vs Teladoc Health — FAQ

Is Paloma Health better than Teladoc Health?

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Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 57.7/100), leading on trust & safety, value, experience, product range, reputation. Paloma Health has the lower entry price (from $20/mo vs $89/mo), so the better value depends on which treatment you need.

Is Paloma Health or Teladoc Health cheaper?

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Paloma Health has the lower starting price (from $20/mo vs $89/mo for Teladoc Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Paloma Health and Teladoc Health both offer?

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Both platforms treat Primary Care. Paloma Health covers 2 treatment categories total and Teladoc Health covers 3.

Still deciding?

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