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Amazon One Medical vs Fay: Which Is Better?

Head-to-head comparison of Amazon One Medical and Fay based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Fay scores higher overall in our independent evaluation (61.9/100 vs 51.1/100), leading on trust & safety, value, experience, reputation. Amazon One Medical comes out ahead on product range.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
62
Fay
Fair

Insurance-billed marketplace for virtual registered-dietitian care (weight management, diabetes, GLP-1 support, PCOS); it does not prescribe medication.

Visit Fay

Score Breakdown

DimensionAmazon One MedicalFay
Overall Score51.1/10061.9/100 ✓
Trust & Safety30%62/10066/100 ✓
Value25%45/10070/100 ✓
Experience20%40/10062/100 ✓
Product Range15%55/100 ✓40/100
Reputation10%50/10062/100 ✓

At a Glance

Founded20072022
HeadquartersSan Francisco, CASchaumburg, IL
Publicly tradedNoNo
Treatment categories12
Treatments listed31
Starting price$29/mo$0/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalFay
Primary Care$29
On-Demand Messaging Visit
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Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Fay

+Registered dietitians only, in-network with 700+ plans; many members pay $0 per session
+Pre-booking price estimator based on the member's insurance benefits
+Large clinician bench (3,400+ RDs) covering 30+ specialties including diabetes, PCOS and GLP-1 nutrition support
−No prescribers: Fay cannot prescribe or supply GLP-1s or any other medication
−Insurance estimates are unreliable per reviewers, with '$0 copay' visits later billed at $230 up to $1,400
−Reports of unexpected recurring charges and charges continuing after cancellation
Read the full Fay review →

Amazon One Medical vs Fay — FAQ

Is Amazon One Medical better than Fay?

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Fay scores higher overall in our independent evaluation (61.9/100 vs 51.1/100), leading on trust & safety, value, experience, reputation. Amazon One Medical comes out ahead on product range.

Is Amazon One Medical or Fay cheaper?

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Fay has the lower starting price (from $0/mo vs $29/mo for Amazon One Medical). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Fay both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Fay covers 2.

Still deciding?

Amazon One Medical alternativesFay alternativesTake the Match Quiz