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Amazon One Medical vs Lofta: Which Is Better?

Head-to-head comparison of Amazon One Medical and Lofta based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Lofta scores higher overall in our independent evaluation (57.9/100 vs 51.1/100), leading on value, experience. Amazon One Medical has the lower entry price (from $29/mo vs $35/mo), so the better value depends on which treatment you need.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
58
Lofta
Fair

Lofta is a cash-pay sleep-apnea e-commerce platform selling a $139 home sleep test with physician interpretation, CPAP prescriptions and ResMed equipment.

Visit Lofta

Score Breakdown

DimensionAmazon One MedicalLofta
Overall Score51.1/10057.9/100 ✓
Trust & Safety30%62/10062/100
Value25%45/10068/100 ✓
Experience20%40/10045/100 ✓
Product Range15%55/10055/100
Reputation10%50/10050/100

At a Glance

Founded2007—
HeadquartersSan Francisco, CA—
Publicly tradedNoNo
Treatment categories11
Treatments listed32
Starting price$29/mo$35/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalLofta
Primary Care$29
On-Demand Messaging Visit
$35
RxExpress CPAP Prescription Renewal

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

Lofta

+Home sleep test price ($139) published, including telemedicine approval, physician interpretation and CPAP prescription
+Uses the FDA-cleared, disposable WatchPAT One (also DOT-accepted for commercial drivers)
+End-to-end path from test to prescription to equipment, plus $35 online prescription renewal
−No insurance or Medicare/Medicaid billing; CPAP machines cost about $900–$1,800 cash
−Trustpilot 2.6/5 on 33 reviews (61% 1-star), citing lost shipments and refund disputes
−Complaints of weak warranty and technical support after device purchase
Read the full Lofta review →

Amazon One Medical vs Lofta — FAQ

Is Amazon One Medical better than Lofta?

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Lofta scores higher overall in our independent evaluation (57.9/100 vs 51.1/100), leading on value, experience. Amazon One Medical has the lower entry price (from $29/mo vs $35/mo), so the better value depends on which treatment you need.

Is Amazon One Medical or Lofta cheaper?

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Amazon One Medical has the lower starting price (from $29/mo vs $35/mo for Lofta). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and Lofta both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and Lofta covers 1.

Still deciding?

Amazon One Medical alternativesLofta alternativesTake the Match Quiz