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Amazon One Medical vs myLAB Box: Which Is Better?

Head-to-head comparison of Amazon One Medical and myLAB Box based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

myLAB Box scores higher overall in our independent evaluation (59.7/100 vs 51.1/100), leading on trust & safety, value, experience, product range, reputation. Amazon One Medical has the lower entry price (from $29/mo vs $99/mo), so the better value depends on which treatment you need.

51
Amazon One Medical
Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical
60

At-home lab testing company selling mail-in STD panels and wellness/fertility tests, with a free physician consultation and local-pharmacy prescription for positive results.

Visit myLAB Box

Score Breakdown

DimensionAmazon One MedicalmyLAB Box
Overall Score51.1/10059.7/100 ✓
Trust & Safety30%62/10064/100 ✓
Value25%45/10062/100 ✓
Experience20%40/10052/100 ✓
Product Range15%55/10060/100 ✓
Reputation10%50/10056/100 ✓

At a Glance

Founded20072014
HeadquartersSan Francisco, CALos Angeles, CA
Publicly tradedNoNo
Treatment categories13
Treatments listed34
Starting price$29/mo$99/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryAmazon One MedicalmyLAB Box
Primary Care$29
On-Demand Messaging Visit
$99
Vitamin D Test

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions
−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent
−Customer support widely described by patients as unresponsive to billing disputes
Read the full Amazon One Medical review →

myLAB Box

+Per-test prices are published openly without an account or intake form
+Positive STD results include a free phone consult with a physician licensed in the customer's state, who can prescribe to a local pharmacy
+Broad catalog (50+ tests) including multi-infection panels up to 14 pathogens (HIV, syphilis, herpes, HPV, Mycoplasma genitalium)
−Recurring Trustpilot complaints about results arriving well after the advertised turnaround, in some cases weeks
−No refunds once samples reach the lab, including when customers cite processing delays
−Comprehensive panels are expensive (14-panel Total Box $379-$409) relative to in-person clinic testing
Read the full myLAB Box review →

Amazon One Medical vs myLAB Box — FAQ

Is Amazon One Medical better than myLAB Box?

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myLAB Box scores higher overall in our independent evaluation (59.7/100 vs 51.1/100), leading on trust & safety, value, experience, product range, reputation. Amazon One Medical has the lower entry price (from $29/mo vs $99/mo), so the better value depends on which treatment you need.

Is Amazon One Medical or myLAB Box cheaper?

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Amazon One Medical has the lower starting price (from $29/mo vs $99/mo for myLAB Box). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and myLAB Box both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and myLAB Box covers 3.

Still deciding?

Amazon One Medical alternativesmyLAB Box alternativesTake the Match Quiz