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Amazon One Medical vs TeleDirectMD: Which Is Better?

Head-to-head comparison of Amazon One Medical and TeleDirectMD based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

TeleDirectMD scores higher overall in our independent evaluation (66.5/100 vs 51.1/100), leading on trust & safety, value, experience, reputation. Amazon One Medical comes out ahead on product range. Amazon One Medical has the lower entry price (from $29/mo vs $79/mo), so the better value depends on which treatment you need.

Amazon One Medical

Below Average

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

Visit Amazon One Medical

TeleDirectMD

Good

TeleDirectMD is a solo-physician virtual practice offering $79 flat-fee video visits for urgent care, sexual health, skin, women's health and chronic-medication refills in 44 states plus DC.

Visit TeleDirectMD

Score Breakdown

Dimension	Amazon One Medical	TeleDirectMD
Overall Score	51.1/100	66.5/100 ✓
Trust & Safety30%	62/100	70/100 ✓
Value25%	45/100	76/100 ✓
Experience20%	40/100	66/100 ✓
Product Range15%	55/100 ✓	54/100
Reputation10%	50/100	52/100 ✓

At a Glance

Founded	2007	—
Headquarters	San Francisco, CA	—
Publicly traded	No	No
Treatment categories	1	5
Treatments listed	3	5
Starting price	$29/mo	$79/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

Category	Amazon One Medical	TeleDirectMD
Primary Care	$29 On-Demand Messaging Visit	$79 Virtual Visit (urgent care, UTI, STI, skin)

Amazon One Medical

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy

+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)

+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions

−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49

−2023 FTC settlement ($5.8M) over sharing patient data with third-party ad platforms without consent

−Customer support widely described by patients as unresponsive to billing disputes

Read the full Amazon One Medical review →

TeleDirectMD

+One all-in $79 cash price per visit, published up front and HSA/FSA eligible

+Every visit is a live video consult with a named, board-certified physician, never a mid-level provider or a questionnaire-only review

+Fast access: visits typically start within 1–2 hours of booking, 7 days a week, and prescriptions go to the patient's own pharmacy

−A single physician handles all visits, which limits capacity and continuity of care

−No GLP-1, weight-loss or controlled-substance prescribing

−Not available in AR, MA, NM, NY, OR or RI

Read the full TeleDirectMD review →

Amazon One Medical vs TeleDirectMD — FAQ

Is Amazon One Medical better than TeleDirectMD?

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Is Amazon One Medical or TeleDirectMD cheaper?

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Amazon One Medical has the lower starting price (from $29/mo vs $79/mo for TeleDirectMD). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Amazon One Medical and TeleDirectMD both offer?

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Both platforms treat Primary Care. Amazon One Medical covers 1 treatment category total and TeleDirectMD covers 5.

Still deciding?

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