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BetterHelp vs Klarity Health: Which Is Better?

Head-to-head comparison of BetterHelp and Klarity Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Klarity Health scores higher overall in our independent evaluation (57.2/100 vs 54.5/100), leading on trust & safety, product range, reputation. BetterHelp comes out ahead on value, experience.

55
BetterHelp
Below Average

BetterHelp is Teladoc Health's online talk-therapy platform, matching users with licensed therapists for messaging, chat, phone and video sessions; it does not prescribe medication and operates under a 2023 FTC order over sharing health data with advertisers.

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57

Klarity Health is a telehealth marketplace connecting patients to independent providers across mental health, weight loss, and primary care, with Trustpilot sentiment weighed down by billing and refund complaints.

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Score Breakdown

DimensionBetterHelpKlarity Health
Overall Score54.5/10057.2/100 ✓
Trust & Safety30%45/10055/100 ✓
Value25%58/100 ✓50/100
Experience20%70/100 ✓55/100
Product Range15%50/10078/100 ✓
Reputation10%50/10055/100 ✓

At a Glance

Founded20132020
HeadquartersMountain View, CASan Mateo, CA
Publicly tradedYes (TDOC)No
Treatment categories13
Treatments listed13
Starting price$280/mo$49/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryBetterHelpKlarity Health
Mental Health$280–$400
Online Therapy (messaging, chat, phone, video)
$51
ADHD Initial Evaluation

BetterHelp

+Large licensed-therapist network with messaging, live chat, phone and video in one membership
+Therapist switching is self-serve and frequently praised in reviews
+Weekly price range ($70–$100) published on the FAQ; insurance accepted in a growing number of states (average $23 copay)
−2023 FTC order: shared users' mental-health data with Facebook, Snapchat, Criteo and Pinterest for advertising despite privacy promises; paid $7.8M in consumer refunds
−No medication management: therapists cannot prescribe or formally diagnose
−Cash price of about $280–$400 per month is high relative to per-session pay-as-you-go therapy
Read the full BetterHelp review →

Klarity Health

+Very broad marketplace reach — 500+ specialties, 2,000+ providers, and coverage in all 50 states
+Low advertised entry price ($49 self-pay, $51 for ADHD initial visit) with broad insurance acceptance (400+ plans)
+Appointments generally available within 24 hours
−Prescribes Schedule II-V controlled substances via telehealth, which depends on DEA telemedicine flexibilities currently extended only through 2026-12-31 — a future rule change could disrupt care continuity
−Independent Trustpilot rating (3.8/5, 574 reviews) is notably weaker than the platform's own marketing statistics, with recurring surprise-charge and refund-refusal complaints
−Cancellation fees reported as high as $120, sometimes charged despite a week's advance notice
Read the full Klarity Health review →

BetterHelp vs Klarity Health — FAQ

Is BetterHelp better than Klarity Health?

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Klarity Health scores higher overall in our independent evaluation (57.2/100 vs 54.5/100), leading on trust & safety, product range, reputation. BetterHelp comes out ahead on value, experience.

Is BetterHelp or Klarity Health cheaper?

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Klarity Health has the lower starting price (from $49/mo vs $280/mo for BetterHelp). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do BetterHelp and Klarity Health both offer?

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Both platforms treat Mental Health. BetterHelp covers 1 treatment category total and Klarity Health covers 3.

Still deciding?

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