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BetterHelp vs Teladoc Health: Which Is Better?

Head-to-head comparison of BetterHelp and Teladoc Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 54.5/100), leading on trust & safety, value, experience, product range, reputation.

55
BetterHelp
Below Average

BetterHelp is Teladoc Health's online talk-therapy platform, matching users with licensed therapists for messaging, chat, phone and video sessions; it does not prescribe medication and operates under a 2023 FTC order over sharing health data with advertisers.

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80

Teladoc Health is the largest publicly traded telehealth provider in the US, offering 24/7 general medical, mental health, dermatology, and nutrition visits on a self-pay or insurance basis.

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Score Breakdown

DimensionBetterHelpTeladoc Health
Overall Score54.5/10079.9/100 ✓
Trust & Safety30%45/10088/100 ✓
Value25%58/10068/100 ✓
Experience20%70/10088/100 ✓
Product Range15%50/10078/100 ✓
Reputation10%50/10072/100 ✓

At a Glance

Founded20132002
HeadquartersMountain View, CAPurchase, NY
Publicly tradedYes (TDOC)Yes (TDOC)
Treatment categories13
Treatments listed13
Starting price$280/mo$89/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryBetterHelpTeladoc Health
Mental Health$280–$400
Online Therapy (messaging, chat, phone, video)
$119
Mental Health Visit

BetterHelp

+Large licensed-therapist network with messaging, live chat, phone and video in one membership
+Therapist switching is self-serve and frequently praised in reviews
+Weekly price range ($70–$100) published on the FAQ; insurance accepted in a growing number of states (average $23 copay)
−2023 FTC order: shared users' mental-health data with Facebook, Snapchat, Criteo and Pinterest for advertising despite privacy promises; paid $7.8M in consumer refunds
−No medication management: therapists cannot prescribe or formally diagnose
−Cash price of about $280–$400 per month is high relative to per-session pay-as-you-go therapy
Read the full BetterHelp review →

Teladoc Health

+Largest and most-reviewed telehealth brand in the US, with a 4.7-star Trustpilot average across 47,000+ reviews
+Transparent flat self-pay pricing for 24/7 care, mental health, dermatology, and nutrition visits
+Deep clinician bench drives consistently short wait times and high care-quality marks
−Primary care and chronic condition management are not available self-pay, a significant gap for uninsured patients wanting ongoing care
−Self-pay pricing ($89-$119/visit) runs higher than several async-consult competitors for comparable conditions
−Some reviewers describe individual clinicians as dismissive, with prescription timing varying by provider
Read the full Teladoc Health review →

BetterHelp vs Teladoc Health — FAQ

Is BetterHelp better than Teladoc Health?

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Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 54.5/100), leading on trust & safety, value, experience, product range, reputation.

Is BetterHelp or Teladoc Health cheaper?

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Teladoc Health has the lower starting price (from $89/mo vs $280/mo for BetterHelp). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do BetterHelp and Teladoc Health both offer?

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Both platforms treat Mental Health. BetterHelp covers 1 treatment category total and Teladoc Health covers 3.

Still deciding?

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