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Fay vs Lemonaid Health: Which Is Better?

Head-to-head comparison of Fay and Lemonaid Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Lemonaid Health scores higher overall in our independent evaluation (66.1/100 vs 61.9/100), leading on experience, product range. Fay comes out ahead on trust & safety, value, reputation. Fay has the lower entry price (from $0/mo vs $10/mo), so the better value depends on which treatment you need.

Fay

Fair

Insurance-billed marketplace for virtual registered-dietitian care (weight management, diabetes, GLP-1 support, PCOS); it does not prescribe medication.

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Lemonaid Health

Good

A long-running, broad-scope telehealth generalist now operating under new nonprofit ownership following 23andMe's 2025 bankruptcy.

Visit Lemonaid Health

Score Breakdown

Dimension	Fay	Lemonaid Health
Overall Score	61.9/100	66.1/100 ✓
Trust & Safety30%	66/100 ✓	62/100
Value25%	70/100 ✓	68/100
Experience20%	62/100	65/100 ✓
Product Range15%	40/100	80/100 ✓
Reputation10%	62/100 ✓	55/100

At a Glance

Founded	2022	2013
Headquarters	Schaumburg, IL	San Francisco, CA
Publicly traded	No	No
Treatment categories	2	4
Treatments listed	1	5
Starting price	$0/mo	$10/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

Category	Fay	Lemonaid Health
Weight Loss / GLP-1	Free–$150 Registered Dietitian Sessions	$129–$399 GLP-1 Weight Loss Program
Primary Care	—	$25–$49 Primary Care Visit (Common Conditions)

Fay

+Registered dietitians only, in-network with 700+ plans; many members pay $0 per session

+Pre-booking price estimator based on the member's insurance benefits

+Large clinician bench (3,400+ RDs) covering 30+ specialties including diabetes, PCOS and GLP-1 nutrition support

−No prescribers: Fay cannot prescribe or supply GLP-1s or any other medication

−Insurance estimates are unreliable per reviewers, with '$0 copay' visits later billed at $230 up to $1,400

−Reports of unexpected recurring charges and charges continuing after cancellation

Read the full Fay review →

Lemonaid Health

+Broad national telehealth generalist spanning sexual health, weight loss, hair loss, mental health, women's health and primary care under one account.

+Low-friction ED pricing: a single $25 consult covers up to 12 refills, with generic medication priced from $2/pill.

+More than a decade of operating history (founded 2013) with an established patient base and four regional medical groups providing licensed physician coverage.

−Ownership in flux: 23andMe acquired Lemonaid for roughly $400M in 2021, then filed for bankruptcy in 2025 and sold it to nonprofit TTAM Research Institute for approximately $10M — patients have no visibility into whether care continuity, medical staffing, or data handling changed under the new owner.

−Full pricing for most services beyond the advertised ED and GLP-1 offers is not published and only appears after intake.

−Trustpilot reviews cite inconsistent provider conduct, including reports of rude or dismissive clinicians and at least one unexplained prescription refusal for a long-term patient.

Read the full Lemonaid Health review →

Fay vs Lemonaid Health — FAQ

Is Fay better than Lemonaid Health?

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Is Fay or Lemonaid Health cheaper?

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Fay has the lower starting price (from $0/mo vs $10/mo for Lemonaid Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Fay and Lemonaid Health both offer?

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Both platforms treat Weight Loss / GLP-1, Primary Care. Fay covers 2 treatment categories total and Lemonaid Health covers 4.

Still deciding?

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