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Fay vs myLAB Box: Which Is Better?

Head-to-head comparison of Fay and myLAB Box based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Fay scores higher overall in our independent evaluation (61.9/100 vs 59.7/100), leading on trust & safety, value, experience, reputation. myLAB Box comes out ahead on product range.

62
Fay
Fair

Insurance-billed marketplace for virtual registered-dietitian care (weight management, diabetes, GLP-1 support, PCOS); it does not prescribe medication.

Visit Fay
60

At-home lab testing company selling mail-in STD panels and wellness/fertility tests, with a free physician consultation and local-pharmacy prescription for positive results.

Visit myLAB Box

Score Breakdown

DimensionFaymyLAB Box
Overall Score61.9/100 ✓59.7/100
Trust & Safety30%66/100 ✓64/100
Value25%70/100 ✓62/100
Experience20%62/100 ✓52/100
Product Range15%40/10060/100 ✓
Reputation10%62/100 ✓56/100

At a Glance

Founded20222014
HeadquartersSchaumburg, ILLos Angeles, CA
Publicly tradedNoNo
Treatment categories23
Treatments listed14
Starting price$0/mo$99/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryFaymyLAB Box
Primary Care—$99
Vitamin D Test

Fay

+Registered dietitians only, in-network with 700+ plans; many members pay $0 per session
+Pre-booking price estimator based on the member's insurance benefits
+Large clinician bench (3,400+ RDs) covering 30+ specialties including diabetes, PCOS and GLP-1 nutrition support
−No prescribers: Fay cannot prescribe or supply GLP-1s or any other medication
−Insurance estimates are unreliable per reviewers, with '$0 copay' visits later billed at $230 up to $1,400
−Reports of unexpected recurring charges and charges continuing after cancellation
Read the full Fay review →

myLAB Box

+Per-test prices are published openly without an account or intake form
+Positive STD results include a free phone consult with a physician licensed in the customer's state, who can prescribe to a local pharmacy
+Broad catalog (50+ tests) including multi-infection panels up to 14 pathogens (HIV, syphilis, herpes, HPV, Mycoplasma genitalium)
−Recurring Trustpilot complaints about results arriving well after the advertised turnaround, in some cases weeks
−No refunds once samples reach the lab, including when customers cite processing delays
−Comprehensive panels are expensive (14-panel Total Box $379-$409) relative to in-person clinic testing
Read the full myLAB Box review →

Fay vs myLAB Box — FAQ

Is Fay better than myLAB Box?

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Fay scores higher overall in our independent evaluation (61.9/100 vs 59.7/100), leading on trust & safety, value, experience, reputation. myLAB Box comes out ahead on product range.

Is Fay or myLAB Box cheaper?

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Fay has the lower starting price (from $0/mo vs $99/mo for myLAB Box). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Fay and myLAB Box both offer?

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Both platforms treat Primary Care. Fay covers 2 treatment categories total and myLAB Box covers 3.

Still deciding?

Fay alternativesmyLAB Box alternativesTake the Match Quiz