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Fay vs Teladoc Health: Which Is Better?

Head-to-head comparison of Fay and Teladoc Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 61.9/100), leading on trust & safety, experience, product range, reputation. Fay comes out ahead on value. Fay has the lower entry price (from $0/mo vs $89/mo), so the better value depends on which treatment you need.

62
Fay
Fair

Insurance-billed marketplace for virtual registered-dietitian care (weight management, diabetes, GLP-1 support, PCOS); it does not prescribe medication.

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80

Teladoc Health is the largest publicly traded telehealth provider in the US, offering 24/7 general medical, mental health, dermatology, and nutrition visits on a self-pay or insurance basis.

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Score Breakdown

DimensionFayTeladoc Health
Overall Score61.9/10079.9/100 ✓
Trust & Safety30%66/10088/100 ✓
Value25%70/100 ✓68/100
Experience20%62/10088/100 ✓
Product Range15%40/10078/100 ✓
Reputation10%62/10072/100 ✓

At a Glance

Founded20222002
HeadquartersSchaumburg, ILPurchase, NY
Publicly tradedNoYes (TDOC)
Treatment categories23
Treatments listed13
Starting price$0/mo$89/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryFayTeladoc Health
Primary Care—$89
24/7 General Medical Visit

Fay

+Registered dietitians only, in-network with 700+ plans; many members pay $0 per session
+Pre-booking price estimator based on the member's insurance benefits
+Large clinician bench (3,400+ RDs) covering 30+ specialties including diabetes, PCOS and GLP-1 nutrition support
−No prescribers: Fay cannot prescribe or supply GLP-1s or any other medication
−Insurance estimates are unreliable per reviewers, with '$0 copay' visits later billed at $230 up to $1,400
−Reports of unexpected recurring charges and charges continuing after cancellation
Read the full Fay review →

Teladoc Health

+Largest and most-reviewed telehealth brand in the US, with a 4.7-star Trustpilot average across 47,000+ reviews
+Transparent flat self-pay pricing for 24/7 care, mental health, dermatology, and nutrition visits
+Deep clinician bench drives consistently short wait times and high care-quality marks
−Primary care and chronic condition management are not available self-pay, a significant gap for uninsured patients wanting ongoing care
−Self-pay pricing ($89-$119/visit) runs higher than several async-consult competitors for comparable conditions
−Some reviewers describe individual clinicians as dismissive, with prescription timing varying by provider
Read the full Teladoc Health review →

Fay vs Teladoc Health — FAQ

Is Fay better than Teladoc Health?

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Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 61.9/100), leading on trust & safety, experience, product range, reputation. Fay comes out ahead on value. Fay has the lower entry price (from $0/mo vs $89/mo), so the better value depends on which treatment you need.

Is Fay or Teladoc Health cheaper?

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Fay has the lower starting price (from $0/mo vs $89/mo for Teladoc Health). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Fay and Teladoc Health both offer?

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Both platforms treat Primary Care. Fay covers 2 treatment categories total and Teladoc Health covers 3.

Still deciding?

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