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Hello Alpha vs myLAB Box: Which Is Better?

Head-to-head comparison of Hello Alpha and myLAB Box based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Hello Alpha scores higher overall in our independent evaluation (73/100 vs 59.7/100), leading on trust & safety, value, experience, product range, reputation.

73

Women's-health-focused telehealth membership, physician co-founded, treating 100+ conditions including hair loss and prescription skincare.

Visit Hello Alpha
60

At-home lab testing company selling mail-in STD panels and wellness/fertility tests, with a free physician consultation and local-pharmacy prescription for positive results.

Visit myLAB Box

Score Breakdown

DimensionHello AlphamyLAB Box
Overall Score73/100 ✓59.7/100
Trust & Safety30%75/100 ✓64/100
Value25%74/100 ✓62/100
Experience20%76/100 ✓52/100
Product Range15%65/100 ✓60/100
Reputation10%70/100 ✓56/100

At a Glance

Founded20172014
HeadquartersPalo Alto, CALos Angeles, CA
Publicly tradedNoNo
Treatment categories33
Treatments listed54
Starting price$20/mo$99/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategoryHello AlphamyLAB Box
Women's Health$29
Basic Membership
$259
Women's Health + Fertility Test

Hello Alpha

+Physician co-founded (Dr. Mary Jacobson, MD), with over 8,300 Trustpilot reviews averaging 4.3/5 and roughly 81% of recent reviews at 5 stars
+Membership tiers as low as $29/month, with medications priced and shipped separately, across 100+ treatable conditions spanning women's health, hair loss, and dermatology
+Fast provider response times reported by patients, with straightforward online intake
−Intake questionnaires described by some patients as repetitive across visit types
−Some patients report slow follow-up on missing shipments or refill requests
−Support responsiveness is inconsistent for account-access issues, per patient reports
Read the full Hello Alpha review →

myLAB Box

+Per-test prices are published openly without an account or intake form
+Positive STD results include a free phone consult with a physician licensed in the customer's state, who can prescribe to a local pharmacy
+Broad catalog (50+ tests) including multi-infection panels up to 14 pathogens (HIV, syphilis, herpes, HPV, Mycoplasma genitalium)
−Recurring Trustpilot complaints about results arriving well after the advertised turnaround, in some cases weeks
−No refunds once samples reach the lab, including when customers cite processing delays
−Comprehensive panels are expensive (14-panel Total Box $379-$409) relative to in-person clinic testing
Read the full myLAB Box review →

Hello Alpha vs myLAB Box — FAQ

Is Hello Alpha better than myLAB Box?

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Hello Alpha scores higher overall in our independent evaluation (73/100 vs 59.7/100), leading on trust & safety, value, experience, product range, reputation.

Is Hello Alpha or myLAB Box cheaper?

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Hello Alpha has the lower starting price (from $20/mo vs $99/mo for myLAB Box). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do Hello Alpha and myLAB Box both offer?

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Both platforms treat Women's Health. Hello Alpha covers 3 treatment categories total and myLAB Box covers 3.

Still deciding?

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