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myLAB Box vs Paloma Health: Which Is Better?

Head-to-head comparison of myLAB Box and Paloma Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

myLAB Box scores higher overall in our independent evaluation (59.7/100 vs 57.7/100), leading on trust & safety, product range, reputation. Paloma Health comes out ahead on experience. Paloma Health has the lower entry price (from $20/mo vs $99/mo), so the better value depends on which treatment you need.

60

At-home lab testing company selling mail-in STD panels and wellness/fertility tests, with a free physician consultation and local-pharmacy prescription for positive results.

Visit myLAB Box
58

A niche telehealth brand built specifically around hypothyroidism and Hashimoto's care, pairing at-home lab testing with endocrinology-informed treatment.

Visit Paloma Health

Score Breakdown

DimensionmyLAB BoxPaloma Health
Overall Score59.7/100 ✓57.7/100
Trust & Safety30%64/100 ✓58/100
Value25%62/10062/100
Experience20%52/10055/100 ✓
Product Range15%60/100 ✓55/100
Reputation10%56/100 ✓55/100

At a Glance

Founded20142018
HeadquartersLos Angeles, CANew York, NY
Publicly tradedNoNo
Treatment categories32
Treatments listed43
Starting price$99/mo$20/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategorymyLAB BoxPaloma Health
Primary Care$99
Vitamin D Test
$75–$99
At-Home Thyroid Test Kit

myLAB Box

+Per-test prices are published openly without an account or intake form
+Positive STD results include a free phone consult with a physician licensed in the customer's state, who can prescribe to a local pharmacy
+Broad catalog (50+ tests) including multi-infection panels up to 14 pathogens (HIV, syphilis, herpes, HPV, Mycoplasma genitalium)
−Recurring Trustpilot complaints about results arriving well after the advertised turnaround, in some cases weeks
−No refunds once samples reach the lab, including when customers cite processing delays
−Comprehensive panels are expensive (14-panel Total Box $379-$409) relative to in-person clinic testing
Read the full myLAB Box review →

Paloma Health

+Narrow clinical focus on hypothyroidism/Hashimoto's with endocrinologist-informed care teams and integrated at-home lab testing, nutritionist visits, and medication management in one program.
+Transparent flat membership pricing ($20/mo billed $240/yr) that bundles two test kits and two visits per year.
+One of the only brands to specialize specifically in DTC thyroid care rather than treating it as one line item among many.
−Trustpilot rating is weak (2.6/5, though based on a very small sample of 4 reviews) with recurring complaints of care that didn't match advertised 'integrative'/'holistic' positioning.
−At least one reported case of a patient with clearly abnormal labs (TSH of 58) alleging the prescribing clinician disregarded their reported symptoms before prescribing a medication that caused adverse reactions — a serious quality-of-care concern for a specialty-clinical brand.
−Reviewers report membership fees and per-visit charges stacking in ways that felt like hidden costs.
Read the full Paloma Health review →

myLAB Box vs Paloma Health — FAQ

Is myLAB Box better than Paloma Health?

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myLAB Box scores higher overall in our independent evaluation (59.7/100 vs 57.7/100), leading on trust & safety, product range, reputation. Paloma Health comes out ahead on experience. Paloma Health has the lower entry price (from $20/mo vs $99/mo), so the better value depends on which treatment you need.

Is myLAB Box or Paloma Health cheaper?

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Paloma Health has the lower starting price (from $20/mo vs $99/mo for myLAB Box). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do myLAB Box and Paloma Health both offer?

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Both platforms treat Primary Care. myLAB Box covers 3 treatment categories total and Paloma Health covers 2.

Still deciding?

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