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myLAB Box vs Teladoc Health: Which Is Better?

Head-to-head comparison of myLAB Box and Teladoc Health based on our independent scoring across trust, value, experience, product range, and reputation — plus real pricing for the treatments they both offer.

Our Verdict

Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 59.7/100), leading on trust & safety, value, experience, product range, reputation.

60

At-home lab testing company selling mail-in STD panels and wellness/fertility tests, with a free physician consultation and local-pharmacy prescription for positive results.

Visit myLAB Box
80

Teladoc Health is the largest publicly traded telehealth provider in the US, offering 24/7 general medical, mental health, dermatology, and nutrition visits on a self-pay or insurance basis.

Visit Teladoc Health

Score Breakdown

DimensionmyLAB BoxTeladoc Health
Overall Score59.7/10079.9/100 ✓
Trust & Safety30%64/10088/100 ✓
Value25%62/10068/100 ✓
Experience20%52/10088/100 ✓
Product Range15%60/10078/100 ✓
Reputation10%56/10072/100 ✓

At a Glance

Founded20142002
HeadquartersLos Angeles, CAPurchase, NY
Publicly tradedNoYes (TDOC)
Treatment categories33
Treatments listed43
Starting price$99/mo$89/mo

Pricing Where They Compete

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

CategorymyLAB BoxTeladoc Health
Primary Care$99
Vitamin D Test
$89
24/7 General Medical Visit

myLAB Box

+Per-test prices are published openly without an account or intake form
+Positive STD results include a free phone consult with a physician licensed in the customer's state, who can prescribe to a local pharmacy
+Broad catalog (50+ tests) including multi-infection panels up to 14 pathogens (HIV, syphilis, herpes, HPV, Mycoplasma genitalium)
−Recurring Trustpilot complaints about results arriving well after the advertised turnaround, in some cases weeks
−No refunds once samples reach the lab, including when customers cite processing delays
−Comprehensive panels are expensive (14-panel Total Box $379-$409) relative to in-person clinic testing
Read the full myLAB Box review →

Teladoc Health

+Largest and most-reviewed telehealth brand in the US, with a 4.7-star Trustpilot average across 47,000+ reviews
+Transparent flat self-pay pricing for 24/7 care, mental health, dermatology, and nutrition visits
+Deep clinician bench drives consistently short wait times and high care-quality marks
−Primary care and chronic condition management are not available self-pay, a significant gap for uninsured patients wanting ongoing care
−Self-pay pricing ($89-$119/visit) runs higher than several async-consult competitors for comparable conditions
−Some reviewers describe individual clinicians as dismissive, with prescription timing varying by provider
Read the full Teladoc Health review →

myLAB Box vs Teladoc Health — FAQ

Is myLAB Box better than Teladoc Health?

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Teladoc Health scores higher overall in our independent evaluation (79.9/100 vs 59.7/100), leading on trust & safety, value, experience, product range, reputation.

Is myLAB Box or Teladoc Health cheaper?

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Teladoc Health has the lower starting price (from $89/mo vs $99/mo for myLAB Box). Starting prices are for the cheapest treatment each offers — compare the specific treatment you need, and check what each price includes.

What do myLAB Box and Teladoc Health both offer?

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Both platforms treat Primary Care. myLAB Box covers 3 treatment categories total and Teladoc Health covers 3.

Still deciding?

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